Omar Zevallos
Parrish,Fl.
Summary
Effective Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Property Manager/Leasing Agent
Gulf Income Properties
02.2024 - 07.2024
- Managed approximately 30 incoming calls and emails per day.
- Negotiated and executed contracts for purchase, lease, or rental of property.
- Oversaw all aspects of property management, including property maintenance and repairs.
- Utilized computerized property management system to track and manage property maintenance tasks.
- Maintained and organized files and records related to property management.
- Managed office operations and ensured efficient workflow.
- Responsible for upselling additional services or amenities to tenants or clients.
- Built and maintained strong customer relationships through effective communication and customer relationship management.
- Demonstrated excellent phone etiquette when interacting with tenants, clients, and vendors.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Conducted property showings to highlight features, answered questions, and redirected concerns to close contracts.
Partner Agent/Realtor
Coastal Luxury Real Estate Partners
12.2022 - 02.2024
- Manage property listings, conduct market research, and provide property valuations
- Negotiate contracts and facilitate smooth transactions for residential properties
- Advise clients on pricing strategies based on in-depth market analysis, resulting in quicker sales
- Utilize CRM software to track leads and ensure prompt follow up
- Maintain exceptional client relationships
- Collaborate with legal teams to ensure accurate and compliant contract execution
- Utilize real estate software and tools to streamline process and enhance client relationships.
Quality Assurance Specialist/Loan Processor
Bluegreen Vacations
02.2022 - 06.2022
- Ensure documentation is prepared efficiently and accurately
- Review documents with new owners and ensure the product and company were presented properly to the buyers and complete the closing of multiple loan contracts
- Remain detail oriented while utilizing strong analytical and problem-solving skills
- Think strategically and analyze information in a timely and accurate manner
- Utilize strong interpersonal communication skills to deal effectively with all levels of the organization.
Bilingual Loss Mitigation Specialist
Select Portfolio Servicing, Inc
07.2017 - 05.2021
- Educate borrowers and realtors about loss mitigation process for numerous programs such as proprietary and The Home Affordable Modification Program as well as liquidation options and forbearance
- Verify borrowers' employment history
- Review income documentation such as bank statements, pay stubs, profit and loss statements, social security income and applicable assistance award letters
- Contact borrowers and real estate agents for clarification or updated documentation.
Bilingual Customer Advocate Research Level II
Select Portfolio Servicing, Inc
07.2013 - 07.2017
- Respond to verbal and written disputes received from borrowers and third parties related to mortgage accounts
- Maintain knowledge of different mortgage systems such as MSP and LPS systems including New Image, NCP, Select CE
- Regularly access and utilize credit bureau systems
- Respond and address all disputes and inquiries related to loan origination, account maintenance, payment issues, fees, credit reporting, loan servicing/transfers, escrow issues, loan validity or fraud, loan modifications, foreclosures, bankruptcy and payment plans
- Maintain a working knowledge and utilize Microsoft Windows, Word, Excel, New Image and MSP daily.
Skills
- Loan Processing Coordination
- Credit History Review
- Loan File Review
- Disputing Credit Histories
- Property tours and inspections
- Telephone and email etiquette
- Strong Communication Skills
- Property Inspections
- Appointment Scheduling
- Showing and leasing of units
- Mortgage Processes Knowledge
Certification
State of Florida Department of Business and Professional Regulation. Division of Real Estate, SL3561157
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager/Leasing Agent
Gulf Income Properties
02.2024 - 07.2024
Partner Agent/Realtor
Coastal Luxury Real Estate Partners
12.2022 - 02.2024
Quality Assurance Specialist/Loan Processor
Bluegreen Vacations
02.2022 - 06.2022
Bilingual Loss Mitigation Specialist
Select Portfolio Servicing, Inc
07.2017 - 05.2021
Bilingual Customer Advocate Research Level II
Select Portfolio Servicing, Inc
07.2013 - 07.2017
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