Omar Zidan
Paterson,NJ
Summary
Dynamic results-driven and highly motivated individual with extensive experience in operations, customer service, and team management. With a strong background in business administration and hands-on roles in various industries, I excel at problem-solving, optimizing processes, and leading teams to achieve business goals. I provide excellent communication, organizational, and leadership skills to any role I take on. My adaptability and dedication make me a reliable asset in fast-paced environments where efficiency and customer satisfaction are key.
Overview
10
10
years of professional experience
Work History
Store Manager
H&M Food Market
Clifton, NJ
10.2015 - Current
- Managed daily store operations
- Ensured smooth workflow and excellent customer experiences and interactions
- Handled financial transactions, budgeting, and cost control to optimize profitability
- Ensured compliance with health, safety, and legal regulations in store operations
- Implemented marketing strategies to attract customers and increase sales
Head Waiter & Event Coordinator
Catering Company
Clifton, NJ
11.2016 - 07.2024
- Led and managed a team of waitstaff, ensuring seamless event execution for large scale gatherings
- Provided high-quality customer service, managing client requests and resolving issues
- Assisted in event setup, coordination, and process management to maintain operational efficiency
- Trained new employees on service standards and teamwork
- Ensured top-notch representation of the catering brand, maintaining guest satisfaction
Plumbing Assistant
One Step Above Plumbing
Clifton, NJ
02.2018 - 10.2023
- Assisted a licensed plumber with various plumbing installations, repairs, and maintenance tasks
- Gained hands-on experience with tools, plumbing systems, and customer interactions
- Supported project completion by preparing materials, cleaning work areas, and assisting with troubleshooting
- Helped prepare estimates for clients by measuring spaces and determining necessary materials for projects
- Communicated with clients to schedule appointments, provide updates, and ensure satisfaction with services provided
Education
Bachelor of Science - Business Administration And Management
Montclair State University
Montclair, NJ05-2024
High School Diploma -
Passaic County Technical Institute (PCTI)
Wayne, NJ06-2019
Skills
- Outstanding Communication Skills
- Team Leadership and Coaching
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service
- Store Opening and Closing
- Training and Mentoring
- Staff Management
- Operational Management and Efficiency
- Relationship Building and Management
- Team Motivation
Accomplishments
- Dean's List [Fall, 2020]
- Dean's List [Spring, 2022]
- Dean's List [Fall, 2023]
Languages
English
Professional
Arabic
Professional
References
References available upon request.
Timeline
Plumbing Assistant
One Step Above Plumbing
02.2018 - 10.2023
Head Waiter & Event Coordinator
Catering Company
11.2016 - 07.2024
Store Manager
H&M Food Market
10.2015 - Current
Bachelor of Science - Business Administration And Management
Montclair State University
High School Diploma -
Passaic County Technical Institute (PCTI)
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