Omara Martinez

Housekeeping Room Attendant

Hialeah Motel

01.2011 - 02.2025

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.