OMARA ROSSER
Newnan,GEORGIA
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomy Intern
Wellstar OBGYN
Lagrange, Georgia
09.2024 - 10.2024
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Developed strong relationships with staff members by providing exceptional customer service.
Customer Service Associate
Walgreens
Newnan, Georgia
04.2022 - 04.2023
- Assisted customers with product selection, order entry, and payment processing
- Computed sale prices and totaled purchases with POS system or cash register
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
Fulfillment
Amazon Warehouse
Moreland, Georgia
08.2021 - 08.2022
- Participated in ongoing training to enhance own job skills and knowledge
- Utilized strong organizational skills to manage multiple orders simultaneously while meeting customer expectations
- Demonstrated attention to detail while verifying product codes, quantities, sizes
Cashier Team Lead
Crumbl Cookies
Newnan, Georgia
12.2021 - 04.2022
- Balanced cash drawer and performed daily audit procedures
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
- Delivered quick, professional, and friendly check-out experience to customers
Cashier
Publix
Newnan, Georgia
01.2021 - 04.2021
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
Education
Phlebotomy Technician Specialist - Phlebotomy
West Georgia Technical College
La Grange, GA12-2024
High School Diploma -
Newnan High School
Newnan, Georgia05.2021
Skills
- Quality Assurance
- Exceptional Communicator
- Blood collection techniques
- Health education
- Patient confidentiality
- Patient identification
Certification
Phlebotomy Technician Specialist
- Phlebotomy Technician (PT)
Extracurricular Activities
Honoree of Newnan High School 3.9 GPA Student Government Association (SGA)
Timeline
Phlebotomy Intern
Wellstar OBGYN
09.2024 - 10.2024
Customer Service Associate
Walgreens
04.2022 - 04.2023
Cashier Team Lead
Crumbl Cookies
12.2021 - 04.2022
Fulfillment
Amazon Warehouse
08.2021 - 08.2022
Cashier
Publix
01.2021 - 04.2021
Phlebotomy Technician Specialist - Phlebotomy
West Georgia Technical College
High School Diploma -
Newnan High School