Omar Alejandro Carrillo
San Diego,CA
Summary
Dynamic Guest Experience Supervisor with a proven track record at The Westgate Hotel, excelling in guest relations management and complaint handling. Recognized for enhancing guest satisfaction through exceptional communication and problem-solving skills. Adept at training teams and fostering partnerships, ensuring memorable experiences and operational excellence.
Professional in hospitality with proven expertise in enhancing guest experiences. Skilled in team leadership, problem-solving, and delivering high-quality service. Strong focus on collaboration, adaptability, and achieving results. Known for reliable support and ability to thrive in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Agent
The Westgate Hotel
San Diego, CA
03.2022 - 10.2024
- Managed booking systems to ensure accurate reservations and seamless check-in processes.
- Collaborated with team members to enhance overall guest satisfaction through effective communication.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Delivered exceptional customer service through active listening skills and genuine empathy towards guests'' issues or concerns.
Concierge
AquaVie
San Diego, CA
05.2020 - 03.2022
Kitchen Steward
The Westgate Hotel
San Diego, CA
05.2018 - 05.2020
Guest Experience Supervisor
The Westgate Hotel
San Diego, CA
10.2024 - Current
- Supervised front desk operations to enhance guest service quality and satisfaction.
- Trained and mentored staff on best practices in customer engagement and conflict resolution.
- Implemented feedback mechanisms to gather insights and improve overall guest experience.
- Coordinated with housekeeping and maintenance teams to ensure timely resolutions of guest requests.
- Fostered strong relationships with local businesses partners to create mutually beneficial partnerships that enhanced the overall guest experience.
Education
High School Diploma -
Samuel F.B. Morse High School
San Diego, CAAssociate of Arts -
Southwestern College
Chula Vista, CASkills
- Complaint handling
- Sales support
- Guest relations management
- Brand representation
- Exceptional communication
- Hospitality and service industry background
- Team member development
- Problem-solving
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
Bureau of Security and Investigative Services
- Certificate & Registered Guard
Languages
Spanish
Native or Bilingual
Timeline
Guest Experience Supervisor
The Westgate Hotel
10.2024 - Current
Guest Experience Agent
The Westgate Hotel
03.2022 - 10.2024
Concierge
AquaVie
05.2020 - 03.2022
Kitchen Steward
The Westgate Hotel
05.2018 - 05.2020
High School Diploma -
Samuel F.B. Morse High School
Associate of Arts -
Southwestern College