Ericka Garcia

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Executed record filing system to improve document organization and management
• Created and maintained databases to track and record customer data
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
• Managed filing system, entered data and completed other clerical tasks
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Surpassed team goals by partnering with colleagues to implement best practices and protocols

Acts as a mandated reporter for the purpose of ensuring the safety of the students

• Adapts classroom activities, assignments and/or materials under the direction of the supervising teacher for the purpose of supporting and reinforcing classroom objectives and meeting IEP goals
• Administers tests, homework, make-up work, etc
• For the purpose of supporting student needs in the classroom
• Assists students (e.g
• Diapering, lifting, transitioning from desk to wheel chair etc.…) for the purpose of attending to the student’s personal hygiene and care needs
• Attends meetings and in-service presentations for the purpose of acquiring and/or conveying information relative to job functions
• Communicates with supervising instructional staff, and a variety of health care professionals, and professional support personnel for the purpose of communicating progress or implementing IEP objectives
• Escorts student (e.g
• Bathroom, classroom, community etc.…) for the purpose of ensuring an efficient and safe arrival to and/or from a destination
• Implements, under the supervision of assigned teacher, research based interventions for the purpose of presenting and/or reinforcing learning concepts
• Intervenes in potential conflicts utilizing appropriate physical and/or therapeutic approaches for the purpose of diffusing confrontations and minimizing disruptions

• Provides support to the teacher to ensure a safe and stimulating educational environment.1
• Assists the teacher in planning and preparation for daily activities; aids instructional efforts of the teacher.2
• Assists the teacher in preparing lesson outlines, plans, and curricula in assigned areas.3
• Plans, prepares, and develops various teaching aids for use in classroom, including activity sheets, drawings, and similar handouts
• Presents subject matter to children or adults, under the guidance of a teacher, utilizing a variety of methods including stories, discussions, and role playing
• Leads classroom activities; may confer with parents on children's progress in the absence of the teacher.6
• Assists children or adults, individually or in groups, with lesson assignments to present or reinforce learning concepts
• May lead, guide, and train staff/student employees, interns, and/or volunteers performing related work; may participate in the recruitment of volunteers, as appropriate to the area of operation
• Performs miscellaneous job-related duties as assigned.9., Supervise and train staff1
• Review staff performance and offer constructive feedback2
• Collaborate with team leads on setting and achieving team-specific goals3
• Purchase inventory based on current trends, availability of new products and customer interest
• Display merchandise to maximize purchasing appeal5
• Organize sales and product demonstrations6
• Write sales and customer reports and make recommendations for improvements
• Interact with customers and resolve complaints or grievances8.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Created employee schedules to align coverage with forecasted demands.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.