Omarea Dover
Winston-Salem,NC
Summary
Self-motivated customer service team member passionate about utilizing skills to maximize customer retention. Highly accurate and efficient with strong investigation, problem-solving and critical thinking skills. Expert in correcting issues with little oversight and bringing more than 8 years experience
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Baptist Medical Center
Lexington, NC
07.2023 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Ensured all required forms were completed accurately prior to patient visit.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Reviewed documentation for completeness and accuracy prior to submitting claims to payers.
Service Advisor
Bobkingauto
Winston-Salem, NC
02.2023 - 07.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Answered phone calls and responded to questions and concerns.
Customer Advocate I
CARVANA
Greensboro, NC
06.2020 - Current
- Drive roll back truck to and from assigned destination in state and out
- Clean/inspect vehicles making sure its up to company standards
- Complete DMV vehicle registration paperwork
- Provide exceptional customer service to all customers, responding promptly and professionally to inquiries via phone, email, chat, or other communication channels
- Utilize problem-solving skills to troubleshoot customer issues quickly and efficiently
- Follow up with customers after their purchase to ensure satisfaction and address any additional needs
Apparel/Home sales associate
Walmart
Salem, NC
05.2018 - 07.2020
- Welcome customers and assist with locating merchandise
- Arrange merchandise based on category
- Answer main phone line and direct calls to appropriate departments
- Ensure cleanliness of department
- Ensure immediate removal of damaged merchandise
- Replenish merchandise in all areas
Cashier
Food Lion
Salem, NC
10.2016 - 05.2018
- Greet customers as they arrive at the cash counter, and organize their purchases on the counter
- Use assigned barcode machines and scanners to scan prices, and punch them into the system
- Resolve missing entries or related discrepancies on a urgent basis, before the end of the shift
- Provide customers with information regarding replacement and returns, and process either or both, when required
- Provide customers with information and direction to their choice of products and items
Education
Associate's degree - Fine Arts
Forsyth Technical Community College
03.2019
Skills
- Cashiering
- Tow truck (2 years)
- Conflict management (6 years)
- Flatbed
- Guest Services
- Driving
- Commercial Driving
- Medical terminology
- Delivery Driver Experience
- Office Management
- Vehicle Maintenance
- Dealership experience
- Title processing
- Sales
- Customer service
- Communication skills
- English
- Phone etiquette
- Languages
- American Sign Language - Beginner
- Certifications and Licenses
- Notary Public
- July 2021 to August 2027
Timeline
Patient Access Specialist
Baptist Medical Center
07.2023 - Current
Service Advisor
Bobkingauto
02.2023 - 07.2023
Customer Advocate I
CARVANA
06.2020 - Current
Apparel/Home sales associate
Walmart
05.2018 - 07.2020
Cashier
Food Lion
10.2016 - 05.2018
Associate's degree - Fine Arts
Forsyth Technical Community College
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