Syed A Rashid
The Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
General Manager
Domino's Pizza
11.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Operations Manager
Ram Caterers
09.2020 - 10.2021
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Manager
Marriot Hotel
03.2019 - 08.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Developed and offered unique discount options to drive interest in new product lines.
- Established team priorities, maintained schedules and monitored performance.
Supervisor
Dunkin' Donuts
01.2017 - 02.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Associate of Science - Information Technology
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2018
Skills
- Staff Supervision
- Expense Control
- Quality Management
- Customer-Focused
- Adherence to High Customer Service Standards
- Workflow Planning
- Customer Relationship Management (CRM)
- Customer Service
- Team Leadership
- Handling Escalations
Timeline
General Manager
Domino's Pizza
11.2021 - Current
Operations Manager
Ram Caterers
09.2020 - 10.2021
Customer Service Manager
Marriot Hotel
03.2019 - 08.2020
Supervisor
Dunkin' Donuts
01.2017 - 02.2019
Associate of Science - Information Technology
John Jay College of Criminal Justice of The City University of New York
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