Omari Dickerson
Fort Collins,CO
Summary
Professional in support services with substantial experience in managing and enhancing team performance. Skilled in problem-solving, streamlining operations, and driving efficiency. Adept at fostering collaboration, adapting to changing needs, and maintaining high standards. Known for reliability, strong communication skills, and focus on achieving results.
Overview
25
25
years of professional experience
Work History
SUPPORT SERVICES MANAGER
Colorado Retina Associates
02.2020 - 05.2024
- Oversaw 17 employees
- Demonstrated advanced knowledge of ophthalmology, providing expert guidance to staff, and ensuring the delivery of high-quality care to patients
- Oversaw and trained call center staff, improving their performance and ensuring efficient triage coordination
- Prepared timesheets for payroll and manage employee schedules, ensuring accurate and timely processing
- Prepare timesheets for payroll and manage employee schedules, ensuring accurate and timely processing
- Assisted in preparing the department's annual budget, optimizing resource allocation and cost-effectiveness
- Acted as the first line of management for designated staff, providing mentorship and guidance to enhance their skills and performance
- Prioritized and updated incoming inquiries for triage, ensuring timely and appropriate responses
- Provided immediate crisis intervention and facilitate same-day urgent appointments when necessary
- Collaborated with Triage Coordinators and Managers daily to identify departmental needs and provide clerical and administrative support
- Managed approximately 100 incoming calls, emails, and faxes per day from customers
OPHTHALMIC TECHNICIAN
Center for Retinal Diseases & Surgery, LLC
09.2017 - 01.2020
- Screened patients and performed requested tests before physician consult
- Prep patients for lasers and injections as needed
- Coordinated with patients and surgery centers when patients needed eye surgery
- Handled initial escalation of patient phone inquiries to assess when patients should be seen urgently
- Answered phones, scheduled appointments
- Performed general office duties, including managing medical supply inventory.
- Implemented efficient documentation systems, reducing administrative workload for ophthalmologists and allowing them to focus on direct patient care.
LEAD OPHTHALMIC TECHNICIAN
The Retina Group of Washington
04.2016 - 09.2017
- Oversaw and was responsible for 2 offices with about 10 interchangeable employees daily
- Responsible for patient care and flow of clinical activities
- Assisted with tests needed by the Research Department
- Followed all required protocols while assisting the Research Department
- Assess patient and document as needed in charting software
- Demonstrate knowledge of medical instrumentation and its proper care and usage
- Communicate with patients, coworkers, management, and physicians
- Assists with minor medical procedures
- Efficient and accurate application of electronic medical records
- Follows all physician preference guidelines and office protocols and procedures.
- Efficiently managed inventory of diagnostic equipment, ensuring timely maintenance and minimizing downtime.
OPHTHALMIC TECHNICIAN
Washington Eye Institute
05.2015 - 04.2016
- Screened patients to obtain medical information
- Administered test and refracted patients in advance of physician consult.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Education
Bachelor of Science in Biology / Minor in Chemistry & Business Administration -
12.2007
Skills
- Staff training and development
- Crisis intervention and urgent appointment management
- Metrics tracking and reporting
- Microsoft Office (Word, Excel, PowerPoint)
- Excellent planner and coordinator
- Project/Operations Management
- Continuous Improvement
- Staff Management
- Office Administration
- Customer service expertise
- Records Management
- Budget Management
- Client Retention
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Data Entry
Additional Information
Ophthalmic Technician – 13 years (General, Retinal, Cornea, Cataract, Oculoplastic, and Research), Animals – 7 years (Veterinarian technician, Dog groomer), Construction – 1 year (Mechanical Quality Control), Customer Service – 10+ years (Server/Bartender, Cashier at department store, Cashier at fast food restaurant), Educator – 4 years (Substitute teacher, Tutor, Swim instructor), Safety – 6 years (Campus security, Lifeguard)
References
REFERENCES UPON REQUEST
Certification
- Ophthalmic Scribe Certification (OSC) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
- Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
- Certified Patient Services Specialist (CPSS) - American Society of Ophthalmic Administrators (ASOA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- CPR/AED Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 17 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
Timeline
SUPPORT SERVICES MANAGER - Colorado Retina Associates
02.2020 - 05.2024
OPHTHALMIC TECHNICIAN - Center for Retinal Diseases & Surgery, LLC
09.2017 - 01.2020
LEAD OPHTHALMIC TECHNICIAN - The Retina Group of Washington
04.2016 - 09.2017
OPHTHALMIC TECHNICIAN - Washington Eye Institute
05.2015 - 04.2016
University of Miami - Bachelor of Science in Biology / Minor in Chemistry & Business Administration,
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