Omari Foster
Atlanta
Summary
IT Service Desk Analyst with a strong focus on productivity and efficiency in task completion. Specialized in incident management, problem-solving, and technical support. Proven ability to enhance customer satisfaction through effective communication and teamwork.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Momnt technologies
Atlanta
10.2023 - Current
- Provided technical support for hardware and software issues to end-users.
- Managed ticketing system to track and prioritize user requests efficiently.
- Conducted troubleshooting for network connectivity and system performance problems.
- Documented solutions and updates in knowledge base for future reference.
- Assisted in training new team members on service desk protocols and tools.
- Collaborated with IT teams to resolve complex technical challenges promptly.
- Ensured timely communication with users regarding ticket status and resolutions.
- Maintained inventory of IT equipment and software licenses for operational efficiency.
IT Help Desk Support
Credit One Financial
03.2023 - 04.2025
- Resolve technical issues, ensuring minimal disruption, and user satisfaction.
- Manage user accounts via Active Directory, enhancing security and access control.
- Maintain a ticketing system for efficient issue tracking and timely resolutions.
- Assist in system updates and user training, fostering smooth operations.
- Collaborate on complex issues, reducing resolution time, and improving efficiency.
- Fostered cross-departmental relationships to address complex IT challenges. Contributed to knowledge base expansion, facilitating quicker issue resolution across the support team.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Head Engineer/ Voice Over Artist
THS Productions
08.2015 - 01.2024
- Led technical support, resolved studio issues swiftly, and enhanced workflow efficiency.
- Executed complex audio edits, achieving high-quality productions using industry tools.
- Advised artists on project management, boosting social media engagement through strategic guidance.
- Coordinated project timelines and resource allocation for multiple concurrent events.
- Led engineering teams in designing innovative audio-visual systems for productions.
- Implemented quality control measures to ensure optimal performance of equipment.
- Mentored junior engineers on technical skills and industry best practices.
- Collaborated with producers to develop technical specifications for projects.
- Oversaw troubleshooting processes to resolve technical issues during live events.
Audio Visual Technician
Crew One Productions
05.2022 - 12.2022
- Configured AV systems for events, ensuring seamless operation and optimal performance.
- Conducted equipment maintenance, preventing technical issues, and enhancing reliability.
- Provided real-time technical support, resolving issues swiftly for uninterrupted events.
- Collaborated with teams to integrate AV services, ensuring smooth event execution.
- Trained staff on AV equipment use, promoting effective multimedia application.
- Optimized AV setups for diverse events, enhancing audio-visual quality, and reducing technical issues. Implemented efficient cable management systems for improved signal integrity.
- Set up audio and visual equipment for live events.
- Troubleshoot equipment issues to maintain event flow.
- Conduct regular inspections of equipment for functionality and safety compliance.
Education
Bachelor of Arts -
The Ohio State University
Ohio City, OH01.2006
High School Diploma -
William B. Murrah High School
01.2004
Skills
- Technical support
- Customer relations
- Windows
- tcp/ip
- Pro Tools
- Troubleshooting
- Communication
- Software maintenance
- Network connectivity
- Adaptability
- Training
- Mac OS
- VPN
- Digital sound production
- Network troubleshooting
- Active Directory management
- Ticketing system management
- Knowledge base documentation
- User training
- IT inventory management
Certification
- Google Cybersecurity Professional Certificate Course | Coursera Jul 2024
- Harvard CS50 | EDX Nov 2024
- Learn C: Introduction | Code Academy Nov 2024
- Learn C | Code Academy Jan 2025
- Service Now: Welcome To Service Now | Service Now Jan 2025
- CIS 194 AWS Cloud Foundations | Arizona State University March 2025
Links
References
References available upon request.
Timeline
IT Service Desk Analyst
Momnt technologies
10.2023 - Current
IT Help Desk Support
Credit One Financial
03.2023 - 04.2025
Audio Visual Technician
Crew One Productions
05.2022 - 12.2022
Head Engineer/ Voice Over Artist
THS Productions
08.2015 - 01.2024
Bachelor of Arts -
The Ohio State University
High School Diploma -
William B. Murrah High School