Summary
Overview
Work History
Education
Skills
Certification
Links
References
Personal Information
Accomplishments
Work Availability
Websites
Software
Interests
Timeline
Hi, I’m

Omari Foster

IT Support
Atlanta,GA
Omari Foster

Summary

IT Service Desk Analyst with a strong focus on productivity and efficiency in task completion. Specialized in incident management, problem-solving, and technical support. Proven ability to enhance customer satisfaction through effective communication and teamwork. Experienced with providing comprehensive IT support to end-users. Utilizes adept troubleshooting skills to resolve technical issues promptly and efficiently. Strong understanding of customer service and effective communication, ensuring user satisfaction and operational continuity.

Overview

8
years of professional experience
5
Certification

Work History

Momnt technologies
Atlanta

IT Service Desk Analyst
10.2023 - Current

Job overview

  • Provided technical support for hardware and software issues to end-users.
  • Managed ticketing system to track and prioritize user requests efficiently.
  • Conducted troubleshooting for network connectivity and system performance problems.
  • Documented solutions and updates in knowledge base for future reference.
  • Assisted in training new team members on service desk protocols and tools.
  • Collaborated with IT teams to resolve complex technical challenges promptly.
  • Ensured timely communication with users regarding ticket status and resolutions.
  • Maintained inventory of IT equipment and software licenses for operational efficiency.

Credit One Financial

IT Help Desk Support
03.2023 - 04.2025

Job overview

  • Resolve technical issues, ensuring minimal disruption, and user satisfaction.
  • Manage user accounts via Active Directory, enhancing security and access control.
  • Maintain a ticketing system for efficient issue tracking and timely resolutions.
  • Assist in system updates and user training, fostering smooth operations.
  • Collaborate on complex issues, reducing resolution time, and improving efficiency.
  • Fostered cross-departmental relationships to address complex IT challenges. Contributed to knowledge base expansion, facilitating quicker issue resolution across the support team.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

THS Productions

Head Engineer/ Voice Over Artist
08.2015 - 01.2024

Job overview

  • Led technical support, resolved studio issues swiftly, and enhanced workflow efficiency.
  • Executed complex audio edits, achieving high-quality productions using industry tools.
  • Advised artists on project management, boosting social media engagement through strategic guidance.
  • Coordinated project timelines and resource allocation for multiple concurrent events.
  • Led engineering teams in designing innovative audio-visual systems for productions.
  • Implemented quality control measures to ensure optimal performance of equipment.
  • Mentored junior engineers on technical skills and industry best practices.
  • Collaborated with producers to develop technical specifications for projects.
  • Oversaw troubleshooting processes to resolve technical issues during live events.

Crew One Productions

Audio Visual Technician
05.2022 - 12.2022

Job overview

  • Configured AV systems for events, ensuring seamless operation and optimal performance.
  • Conducted equipment maintenance, preventing technical issues, and enhancing reliability.
  • Provided real-time technical support, resolving issues swiftly for uninterrupted events.
  • Collaborated with teams to integrate AV services, ensuring smooth event execution.
  • Trained staff on AV equipment use, promoting effective multimedia application.
  • Optimized AV setups for diverse events, enhancing audio-visual quality, and reducing technical issues. Implemented efficient cable management systems for improved signal integrity.
  • Set up audio and visual equipment for live events.
  • Troubleshoot equipment issues to maintain event flow.
  • Conduct regular inspections of equipment for functionality and safety compliance.

Education

The Ohio State University

Bachelor of Arts
01.2006

University Overview

  • Ranked in Top 10% of class

William B. Murrah High School

High School Diploma
01.2004

Skills

  • Technical support
  • Customer relations
  • Windows
  • tcp/ip
  • Pro Tools
  • Troubleshooting
  • Communication
  • Software maintenance
  • Network connectivity
  • Adaptability
  • Training
  • Mac OS
  • VPN
  • Digital sound production
  • Network troubleshooting
  • Active Directory management
  • Ticketing system management
  • Knowledge base documentation
  • User training
  • IT inventory management

Certification

  • Google Cybersecurity Professional Certificate Course | Coursera Jul 2024
  • Harvard CS50 | EDX Nov 2024
  • Learn C: Introduction | Code Academy Nov 2024
  • Learn C | Code Academy Jan 2025
  • Service Now: Welcome To Service Now | Service Now Jan 2025
  • CIS 194 AWS Cloud Foundations | Arizona State University March 2025

Links

  • LinkedIn

References

References available upon request.

Personal Information

Accomplishments

  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Endorsements in software development and mobile applications.
  • Recipient of individual and departmental awards for providing stellar client service.
  • Completed intensive training in database fundamentals and software engineering.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
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Software

Mac OS

Windows

Java Script

Interests

Information Technologies enthusiast

Timeline

IT Service Desk Analyst

Momnt technologies
10.2023 - Current

IT Help Desk Support

Credit One Financial
03.2023 - 04.2025

Audio Visual Technician

Crew One Productions
05.2022 - 12.2022

Head Engineer/ Voice Over Artist

THS Productions
08.2015 - 01.2024

The Ohio State University

Bachelor of Arts

William B. Murrah High School

High School Diploma

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