OMARI HINES
Jurupa Valley ,CA
Summary
Customer programs professional with 18+ years at Southern California Edison advancing energy affordability and clean energy solutions for commercial and industrial clients. Translate regulatory requirements into customer-focused programs and lead cross-functional initiatives across Operations, IT, Compliance, and Legal. MPA in Sustainability (2025).
Overview
1
1
Certification
21
21
years of professional experience
Work History
Account Manager
Southern California Edison
Irwindale, CA
03.2018 - Current
- Developed deep expertise in commercial and industrial rates, tariff sheets, and regulatory changes — advising customers and internal teams.
- Analyzed customer data on energy consumption, billing, and energy-efficiency programs to deliver informed recommendations.
- Delivered high-accuracy service in a high-volume environment across SAP and C4C platforms with minimal supervision.
Customer Service Associate
Southern California Edison
Long Beach, CA
03.2005 - 01.2018
- Developed deep expertise in commercial and industrial rates, tariff sheets, and regulatory changes — advising customers and internal teams.
- Analyzed customer data on energy consumption, billing, and energy-efficiency programs to deliver informed recommendations.
- Delivered high-accuracy service in a high-volume environment across SAP and C4C platforms with minimal supervision.
Education
Master of Public Administration - Sustainability
12.2025
B.S. - Organizational Management
University of Phoenix
01.2017
A.A. - Business Administration
Westwood College
01.2015
Skills
- Achieved successful implementation of customer energy and clean energy programs, promoting sustainability
- Enhanced program governance, risk management, and compliance processes, ensuring regulatory adherence
- Delivered impactful cross-functional program leadership, fostering team synergy and project success
- Realized significant process improvements through Lean Six Sigma methodologies, streamlining operations
- Secured regulatory compliance and developed effective tariff strategies to enhance profitability
- Strengthened vendor relations and effectively managed RFPs to optimize supplier performance
- Enhanced stakeholder and executive communication, aligning project goals with strategic objectives
- Executed thorough data analysis, leading to effective root-cause problem solving
- Optimized enterprise systems including SAP (Sales & Service Cloud), SAP BusinessObjects, SAS Analytics, and C4C for improved data utilization
- Advanced Microsoft 365 and automation capabilities, leveraging tools like Copilot, Power Automate, Power BI, SharePoint, advanced Excel, PowerPoint, and Teams for efficiency
- Elevated AI and productivity through the implementation of workflow automation and comprehensive data visualization
Certification
- Lean Six Sigma — Problem-Solving Yellow Belt
- Leadership Skills for Managers — IACET, 2021
Timeline
Account Manager
Southern California Edison
03.2018 - Current
Customer Service Associate
Southern California Edison
03.2005 - 01.2018
A.A. - Business Administration
Westwood College
B.S. - Organizational Management
University of Phoenix