Omari Pack
Davenport
Summary
Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
11
11
years of professional experience
Work History
Front Desk/Club Concierge
Disney’s Wilderness Lodge
Orlando
08.2022 - Current
- Greet guests and assist with checking in and checking out.
- Assisted guests with questions and concerns and found appropriate solutions.
- Assisted guests with arranging dining and recreation reservations.
- Processed cash and credit card payments.
- Provided information on attractions and resort amenities.
- Answered Phone and emails from in-house and future guests.
- Stocked items on desk as needed.
Nanny/Housekeeper
Private Residences
Phoenix
10.2014 - 07.2023
- Started working for the families when their children were at the age of 5 months to 8 years assisting the children in needs of daily life.
- Also engaged and disciplined the children so they could thrive in social gatherings and provided necessary home schooling.
- Performed organizational duties and various household chores that ensured a clean and organized home environment.
- Promoted language development skills through reading and storytelling.
- Helped develop the family's schedule to maintain household order.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Made healthy snacks and meals for five children.
- Established and maintained a safe play environment for the children.
- Closely monitored children's play activities to verify safety.
- Practice safe behaviors in every situation.
- Communicated with parents about daily activities and behaviors.
Consultant
MaryKAY Cosmetics
Phoenix
01.2015 - 05.2017
- Managed one-on-one client consultations to identify skin care needs and answer questions regarding Mary Kay's product line.
- Upon request of customers, performed facials and makeovers as well as conduct parties.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Placed special merchandise orders for customers.
Education
Associate in Arts -
Paradise Valley Community College
Phoenix, AZSkills
- Extremely Organized
- Pay Attention to Detail
- Time Management
- Teamwork
- Decision Making
- Adaptability
- Positive and friendly
- Self-motivated
- Goal-oriented
- Strong Work Ethic
- Planning
- Prioritization skills
- People-oriented
- Problem Solving
- Creativity
- Patience
- Customer Service
- Responsibility
- Ability to work under Pressure
References
References available upon request.
Timeline
Front Desk/Club Concierge
Disney’s Wilderness Lodge
08.2022 - Current
Consultant
MaryKAY Cosmetics
01.2015 - 05.2017
Nanny/Housekeeper
Private Residences
10.2014 - 07.2023
Associate in Arts -
Paradise Valley Community College
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