Omari Riley
Shorewood,IL
Summary
Accomplished and detail-oriented former Front of The House Ambassador with a strong work ethic and a passion for delivering exceptional customer experiences. Proficient in maintaining cleanliness, managing orders, and ensuring food quality control. Possesses excellent communication skills and the ability to adapt to new situations. Excellent critical thinker and team player in the workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Assistant
Cooper's Hawk Winery and Restaurant
06.2025 - Current
- Assisted in delivering exceptional customer service to enhance guest experiences.
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
- Worked in Expo area with Chefs as a food runner
- Maintained cleanliness and organization of dining areas to uphold restaurant standards.
- Supported management in training new team members on service protocols and procedures.
- Worked Wine Delivery shifts which included stocking Cooper's Hawk's vast wine selection accurately
- Cross trained from busser/food runner to Porter.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Polish silverware, wine glasses, soup cups, ramekins, etc, up to company standards.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted in private events
- Maintained cleanliness and quality control in expo area
Crew Member
Noodles & Company
05.2024 - 06.2025
- Currently works as a Front of The House Ambassador at Noodles & Company
- Portions different sauces
- Garnishes different menu items
- Portions different foods like various of noodles, steak, shrimp, and cheeses
- Maintains food quality control
- Was made employee of the month in November 2024 for my position as a FOH ambassador.
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Collaborates with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Contributed to a positive work environment by fostering teamwork among crew members
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Efficiently operated cash register, accurately handling transactions between customers
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
Education
High school diploma -
Oswego High School
Oswego, IL05.2021
Skills
- Exceptional work ethic
- Excels in Time Management
- Great communicator in workplace
- Proficient with heavy lifting
- Superb organizer
- Excellent Communicator between team members
- Advanced in executing fast service
- Expert at cleaning Workplace to company standards
- Skilled problem solver
Certification
Food Handler Certification
Timeline
Service Assistant
Cooper's Hawk Winery and Restaurant
06.2025 - Current
Crew Member
Noodles & Company
05.2024 - 06.2025
High school diploma -
Oswego High School