Omari Sherif
Murrieta,California
Summary
A results driven Senior Account Manager who leverages extensive experience to foster client relationships, drive growth and exceed objectives. With a strategic mindset and strong communication skills, I excel in tailoring solutions for mutual success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sr Account Manager
Magus Viii
01.2013 - Current
- Addressing all customer inquiries and grievances promptly and professionally though both phone and electronic communication channels.
- Effectively managing and preventing escalation of elevated concerns and issues.
- Compiled comprehensive reports and updates, meticulously maintaining a detailed log of resolved issues and diligently tracking ongoing matters until a satisfactory resolution is achieved that aligns with the expectations of all relevant stakeholders.
- Conduct post-resolution follow-ups with customers to ensure the continued effectiveness and alignment with the intended solution.
- Ensured all records, reports and other data both documentation and electronic are kept current, complete, accurate and available as required by regulatory agencies; Federal, state an.
- Developed marketing, sales and business development strategies to obtain and retain all clients and vendors.
- Ensure the established systems for financial operations are managed effectively and efficiently: billing, information systems, payroll, etc.
- Develop and implement annual business plan to achieve financial goals while consistently meeting/exceeding customer expectations.
- Liaison for Parent/Guardian relations.
- Managed and resolved any issues regarding transportation routes to ensure maximum efficiency.
Guest Experience Captain
Atlanta Hawks/State Farm Arena
10.2023 - 05.2024
- Supervised and assigned staff for events, including logging attendance and hours, distributing and collecting handheld devices, and ensuring proper uniform compliance.
- Managed guest wristband dissemination for access to private clubs/areas, handled promotional giveaways, and managed staff breaks to maintain coverage.
- Greeted, directed, and assisted event guests in various roles (concourse host, parking host, seating host), while consistently delivering high levels of service and using competent judgment.
- Anticipated and addressed guest needs proactively, handled guest issues per arena guidelines, wrote incident reports, and provided guest service recovery.
- Interacted positively with a diverse group of guests, promoting inclusion, and tailoring services based on guest preferences and feedback.
- Engaged in meaningful interactions to create memorable guest experiences, remained knowledgeable about the Atlanta Hawks and State Farm Arena, and committed to continuously enhancing team productivity and effectiveness.
Business Analyst Consultant
Valley Family Urgent Care
01.2013 - 01.2021
- Increased annual revenue on average of 10% year over year through continued analysis of data surrounding performance metrics, customer behaviors, vendor relationships and workflows.
- Managed client relations with consumers and medical community to ensure customer satisfaction, repeat business and referral opportunities.
- Assisted with consumer relations, acting as a liaison, mitigating any potential issues that may arise between the practice and patients.
Assistant Program Director
Jatkodd Crisis Homes
01.1990 - 01.2010
- Served as initial point of contact for intake for family and physician of resident.
- Provided direct resident care, from administering medications, doing assessments, creating IPP’s.
- Successfully utilized behavioral reinforcement training techniques to modify behaviors.
- Assisted residents through education with daily life/social skills, hygiene and nutrition.
- Collaborated directly with treating psychiatrist and behavioral specialists for residents.
- Conducted weekly and quarterly individual service plan reviews for resident development and rehabilitation.
- Contributed to training and orientation programs for new employees.
- Provided transportation, as needed, for resident activities and appointments.
Education
High School Diploma -
Cal State University Long Beach
Long Beach, CA05-2024
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Customer relations
- Goals and performance
- Operations
- Staff management
- Client relationship management
- Teamwork and collaboration
Certification
Certified Yoga Instructor Yoga Alliance 500 YTT
California ARF Administrator Certification
Yoga Alliance certified Instructor YTT 500
Certified Yoga Instructor 500 YTT
Timeline
Guest Experience Captain
Atlanta Hawks/State Farm Arena
10.2023 - 05.2024
Sr Account Manager
Magus Viii
01.2013 - Current
Business Analyst Consultant
Valley Family Urgent Care
01.2013 - 01.2021
Assistant Program Director
Jatkodd Crisis Homes
01.1990 - 01.2010
High School Diploma -
Cal State University Long Beach
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