Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omariah Turner

Upper Marlboro,MD

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Fed Ex Office
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Operated packing machinery to ensure efficient product assembly and labeling.
  • Trained new staff on packing techniques and safety protocols to enhance team efficiency.
  • Coordinated shipping schedules to optimize delivery timelines and reduce delays.
  • Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.

Front Desk Clerk

Family Movers
06.2021 - 08.2021
  • Provided administrative support
  • Completed tasks in a timely fashion
  • Responsible for keeping space clean and organized
  • Provided excellent customer service
  • Answered incoming telephone calls
  • Communicated effectively with others
  • Sent and received faxes.

Maryland Twisters All star Cheerleading
06.2018 - 05.2020
  • Participated in extramural sports - I am proficient in Microsoft Office applications (Word, Excel, PowerPoint, etc.) - I am proficient in video editing - I am proficient in photo editing - I am proficient in social media (Facebook, Twitter, etc.) - I am proficient with Internet search applications

Education

High School Diploma -

Woodrow Wilson High School
Washington, DC
2023

Skills

  • Critical Thinking
  • Customer Satisfaction
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Paperwork processing
  • Staff training
  • Conflict resolution
  • Complaint handling

Timeline

Customer Service Representative

Fed Ex Office
06.2023 - Current

Front Desk Clerk

Family Movers
06.2021 - 08.2021

Maryland Twisters All star Cheerleading
06.2018 - 05.2020

High School Diploma -

Woodrow Wilson High School

Similar Profiles

CREATE PROFILE