Omarion Crawford
Bridgeport,CT
Summary
Dependable Customer Service Professional with over 4 years of experience in register operations, reception, and concierge services. Demonstrates exceptional skills in customer engagement and problem resolution while maintaining composure in high-pressure environments. Proven ability to enhance front-end operations by efficiently addressing customer needs and completing assignments as part of a team. Technically adept in various software applications to streamline processes and improve service delivery.
Overview
3
3
years of professional experience
Work History
Checkout Advocate
Target
Bridgeport, CT
11.2024 - Current
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Assisted customers with their shopping needs, including bagging groceries and providing product information.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Stocked shelves with merchandise when needed according to inventory levels.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
Retail Sales Associate
AutoZone
Stratford, CT
05.2022 - 10.2022
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
Education
High School Diploma -
Frank Scott Bunnell
Stratford, CT06-2021
Skills
- Patience and empathy
- Professionalism and courtesy
- Data entry efficiency
- Reliability and punctuality
- Shift change management
- Property security
- Guest accommodations
- Customer service
- Detail-oriented
- Basic accounting
- Verbal and written communication
- Flexible schedule
- Information protection
- Computer skills
- Inventory monitoring
- Sales techniques mastery
- Teamwork and collaboration
- Active listening
- Quality assurance
- Leadership
- Calm under pressure
- Troubleshooting
- Friendly, positive attitude
- Training & Development
- Analytical and critical thinking
- Weight management strategies
- Functional movement assessment
- Balance and stability training
- Youth fitness training
Timeline
Checkout Advocate
Target
11.2024 - Current
Retail Sales Associate
AutoZone
05.2022 - 10.2022
High School Diploma -
Frank Scott Bunnell
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