Omarion Elvine
Cochran,US
Summary
Patient Care Specialist with 6+ years in medical office operations, excelling in patient account management and HIPAA compliance. Expertise in data entry, insurance verification, and medical billing, leading to enhanced clinic efficiency and patient satisfaction. Proven ability to foster collaboration through effective communication and leadership in healthcare settings. Strong background in maintaining confidentiality of sensitive patient data and knowledge of Medicaid and private insurance benefits.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
OrthoGeorgia
Warner Robins, US
04.2025 - Current
- Coordinated patient schedules to enhance clinic workflow and minimize wait times.
- Responded promptly to patient inquiries, addressing concerns effectively.
- Assisted patients with registration and insurance verification processes efficiently.
- Maintained accurate electronic health records to support operational excellence.
- Provided compassionate support during consultations and procedures to ensure comfort.
- Facilitated completion of registration forms and insurance paperwork for patients.
- Participated in staff meetings and community outreach events to promote healthcare awareness.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy and confidentiality.
Personal Care Nursing Assistant
Hands of Hope
Perry, US
09.2024 - 03.2025
- Provided companionship and emotional support, improving patient satisfaction and mental well-being.
- Collaborated with team to ensure comprehensive care, fostering a supportive environment.
- Assisted in daily activities, ensuring patient safety and dignity in personal care tasks.
- Maintained communication with families, strengthening trust and transparency in patient care.
Medical Receptionist
CareConnect Health
Hawkinsville, US
05.2023 - 09.2024
- Manage patient accounts in EMR, ensuring data accuracy and confidentiality.
- Facilitate patient admissions and discharges, optimizing workflow.
- Maintain HIPAA compliance, ensuring patient information confidentiality.
- Verify insurance coverage and process payments, enhancing financial accuracy.
- Coordinate patient scheduling, improving clinic efficiency.
- Reported patient condition changes promptly, enhancing care coordination and patient outcomes.
- Efficiently scheduled patient appointments and managed front desk operations during peak hours.
- Ensured HIPAA compliance, safeguarding patient data and maintaining confidentiality.
- Resolved billing and scheduling issues, enhancing patient satisfaction and service efficiency.
- Accurately updated electronic health records, improving data accessibility for medical staff.
- Coordinated referrals and verified insurance, streamlining patient care processes.
Department Manager
McDonalds
Cochran, US
07.2019 - 07.2023
- Managed expenses and receipts to ensure accurate recordkeeping.
- Led recruitment and training to build effective retail teams.
- Resolved customer complaints, enhancing loyalty and satisfaction.
- Optimized inventory levels to meet store demands efficiently.
- Implemented promotions to drive sales and exceed revenue goals.
- Managed cash transactions and balanced registers daily.
- Trained staff in efficient service and security protocols.
- Optimized staffing for peak times, improving coverage.
Cashier
Walmart
Cochran, US
08.2021 - 01.2022
- Efficiently processed transactions using point-of-sale systems, ensuring customer satisfaction.
- Assisted customers with product inquiries and store navigation.
- Managed cash drawer, ensuring accuracy during shifts.
- Collaborated with team members to maintain store cleanliness and organization.
- Handled customer complaints professionally to ensure satisfaction.
- Stocked merchandise on shelves, following store layout guidelines.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate - Nursing
Central Georgia Technical College
Warner Robins, GA05.2027
Diploma -
Bleckley Couty High School
Cochran, GASkills
- Medical billing and coding
- HIPAA compliance
- Medical terminology
- Patient relations and care
- Medical records management
- Office administration
- Customer service and support
- Data entry and management
- Inventory control
- Team leadership
- Problem solving strategies
- Electronic health records (EHR)
- Basic life support (BLS)
- Time management skills
- Workflow optimization techniques
- Risk assessment and management
- Client engagement strategies
- First aid certification
- Licensed insurance agent
Languages
English, Native
Certification
- Life and Health Insurance License - Expiration: 7-31-2027
- Property and Casualty Insurance License - Expiration: 7-31-2027
Timeline
Patient Care Specialist
OrthoGeorgia
04.2025 - Current
Personal Care Nursing Assistant
Hands of Hope
09.2024 - 03.2025
Medical Receptionist
CareConnect Health
05.2023 - 09.2024
Cashier
Walmart
08.2021 - 01.2022
Department Manager
McDonalds
07.2019 - 07.2023
Associate - Nursing
Central Georgia Technical College
Diploma -
Bleckley Couty High School
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