Omar J. Arellano

• Conducted move-out and move-in inspections to determine charges for damages and market readiness.
• Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
• Kept properties in compliance with local, state, and federal regulations.
• Collected and maintained careful records of rental payments and payment dates.
• Coordinated on-site repair requests with maintenance personel.

Coordinated production, shipping and receiving operations efficiently.

• Maintained compliance with safety regulations .
• Resolved any issues or disputes related to shipments promptly and professionally.
• Organized storage areas within the warehouse for easy access to products when needed.
• Trained new staff members in proper packing techniques for fragile items.
• Personally ensured proper data entry of all incoming orders for proper timely process.
• Attended daily meetings with other departments, such as sales and production, in regard to accomplishing the execution and completion of all scheduled orders.

• Managed daily operations for delivery scheduling and route planning.
• Developed customer service protocols to enhance client satisfaction.
• Oversaw customer service requests to ensure that quality standards were met or exceeded.
• Assisted in resolving customer issues regarding delivery status and service quality.
• Communicated regularly with customers regarding their orders, including order status updates, arrival times and any additional services needed.
• Performed periodic inspections of delivery vehicles to ensure they meet safety requirements before being dispatched each day.
• Conducted regular performance reviews for drivers, providing feedback on areas for improvement and setting goals.
• Ensured that all vehicles were maintained in a safe condition, adhering to company policies and procedures.
• Maintained records of employee hours worked, miles driven, fuel consumption and other relevant information regarding deliveries.
• Trained new hires on proper loading techniques, route planning, customer service standards and vehicle maintenance requirements.
• Assisted in resolving customer complaints related to product quality or delivery issues.
• Handled merchandise in accordance with product handling standards.
• Loaded trucks and safely secured merchandise to prevent damage during transportation.