Omar Mahmoud
Detroit
Summary
Data analyst with extensive experience at Rocket Mortgage, specializing in data analysis, business management, and sales. Proven track record in delivering exceptional client service and optimizing operations through data-driven insights. Focused on enhancing business processes and driving measurable growth.
Overview
7
7
years of professional experience
Work History
Data Analyst
Rocket Mortgage
11.2020 - Current
- Supplied business partners with analytical insights from data, supporting effective workforce decision making
- Developed dashboards for monitoring and analyzing key performance indicators, enhancing visibility into business performance
- Utilized data visualization techniques to present and clarify complex data sets, facilitating understanding and decision making
- Maintained and assisted with the preparation of accurate data reports for business areas to support decision making.
- Examined data to uncover root causes of problems and propose corrective actions
- Leveraged speech analytics to elevate production and refine coaching strategy
Mortgage Banker
Rocket Mortgage
07.2019 - 11.2020
- Accepted incoming leads from potential clients to initiate mortgage process
- Assessed qualification of clients including credit, income, and assets
- Analyzed sensitive client documents to effectively assess qualifications
- Guided clients in selecting appropriate loan products and terms aligned with financial goals.
- Understand purchase contracts along with mortgage agreements
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Adhere to federal and state guidelines and regulations regarding loan origination
Education
JavaScript Certificate of Completion - Software Engineering
Grand Circus
Detroit, MI06-2023
Bachelor of Arts - Economics
UNIVERSITY OF CALIFORNIA, DAVIS
Davis, CA07-2019
Associate of Science - Business
TACOMA COMMUNITY COLLEGE
Tacoma, WA05-2017
Skills
- Data analysis
- Data visualization
- Data presentation
- Microsoft Power BI
- Problem-solving
- Dashboard development
- Microsoft SQL
- Database management
- Data utilization
- Microsoft Office suite
- JavaScript
- Speech analytics
Timeline
Data Analyst
Rocket Mortgage
11.2020 - Current
Mortgage Banker
Rocket Mortgage
07.2019 - 11.2020
JavaScript Certificate of Completion - Software Engineering
Grand Circus
Bachelor of Arts - Economics
UNIVERSITY OF CALIFORNIA, DAVIS
Associate of Science - Business
TACOMA COMMUNITY COLLEGE