Omar Mahmoud Muhammad Bani Melhem
Allentown,PA
Summary
Dynamic leader with proven expertise in staff management and customer satisfaction. Skilled in employee training and bilingual communication. Excel in creating efficient, safety-focused work environments. Meticulous service standards are a must. Hardworking and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
33
33
years of professional experience
Work History
Laundry Shift Supervisor
Holiday Inn Plaza Express
2023.11 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Housekeeping Supervisor
Badour Services Company
1999.01 - 2023.04
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Worked with front desk to respond promptly to all guest requests.
General Services Supervisor
University Of Jordan Hospital
1991.01 - 1999.02
- Coordinated with external partners on various projects, delivering timely results while adhering to budget constraints.
- Designed inventory control systems that streamlined ordering processes and reduced waste in supply management.
- review employees through reviews from patients
- Managed / redirected over 15 employees at one time
Education
Bachelor of Science - Science Education
The Arab College
Jordan 01.1995
Associate of Science - Liberal Arts And General Studies
Al-Hassan Bin Al-Haytham School
Jordan05.1991
Skills
- Expert at home decor
- Painting instructor
- Bilingual read/write/speak Arabic
- Expert with electric
- Employee Training
- Workplace Safety
- Customer-Oriented
- Staff Management
- Training and mentoring
- Cash handling expertise
Timeline
Laundry Shift Supervisor
Holiday Inn Plaza Express
2023.11 - Current
Housekeeping Supervisor
Badour Services Company
1999.01 - 2023.04
General Services Supervisor
University Of Jordan Hospital
1991.01 - 1999.02
Bachelor of Science - Science Education
The Arab College
Associate of Science - Liberal Arts And General Studies
Al-Hassan Bin Al-Haytham School
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