Omarre Griffith
Charlotte,NC
Summary
With over 15 years of expertise in operations management and culinary arts, possess a proven track record of enhancing business plans and daily operations through strategic planning and problem-solving. Excel in team development, process improvement, and boosting productivity. Keen insight into industry trends, coupled with effective communication skills, allows to identify areas for enhancement and implement changes with precision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Manager
Capital Tacos ( Bankrupt)
07.2023 - 03.2024
- Boosted restaurant revenue by 20%, implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained strong team of motivated staff by providing ongoing training and development opportunities.
- Enhanced team performance by providing comprehensive training and mentoring in customer service, food safety, and presentation skills.
- Managed kitchen staff for efficient food production, ensuring timely delivery of quality dishes.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
Restaurant General Manager
Boxcar Betty's
06.2020 - 06.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for 20 employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Operations Manager
Tropical Smoothie Cafe
12.2018 - 06.2020
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Led weekly meetings with managers to review progress, address challenges and drive timely task completion.
- Traveled to over 6 locations per week to manage each store and perform reviews of individual managers and employees.
- Enforced compliance with local, state and federal regulations and company standards.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Multi-Unit General Manager
Shane's Rib Shack
08.2016 - 12.2018
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Maintained smooth and timely operations in preparation and delivery of meals
- Kept labor at or below 18-20% to support business profit targets
- Reduced restaurant's annual food and labor costs by 25 % through proper budgeting, scheduling and management of inventory
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees
- Promoted business through participation in and sponsorship of community, school, business events
- Carefully interviewed, selected, trained and supervised staff.
Food Service Director
Livingstone College
06.2013 - 07.2016
- Managed food cost budget for over 1500 students
- Achieved cost savings by negotiating contracts with suppliers, reducing food waste, and streamlining operations when possible.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
Corporate Executive Chef
Livingstone College
06.2011 - 07.2013
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls
- Mentor more than 60 kitchen staff at all levels to prepare each for demanding roles
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Enhanced client satisfaction by creating customized menus tailored to specific event requirements.
- Oversaw budget management for food costs, optimizing purchasing decisions to maintain profitability without compromising quality.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate of Arts - Culinary Arts & Restaurant Management
Johnson And Wales University
Charlotte, NC05.2011
Bachelor of Arts - Business & Hospitality Management
Johnson & Wales University
Charlotte, NC05.2011
High School Diploma -
Brandywine High School
Wilmington, DE06.2009
Skills
Staff scheduling
Inventory management
Management
Strong communication skills
Critical thinking
Employee training / Staff Development
Goals and performance
Multi-unit management
Labor and Food Cost Control
Certification
- ServSafe Certificated
- ServSafe Alcohol Certificated
- Brazilian Jiu-Jitsu Instructor
- First Aid/CPR Certified
- Wrestling Coach
- CPT - Certified Personal Trainer
Timeline
Area Manager
Capital Tacos ( Bankrupt)
07.2023 - 03.2024
Restaurant General Manager
Boxcar Betty's
06.2020 - 06.2023
Operations Manager
Tropical Smoothie Cafe
12.2018 - 06.2020
Multi-Unit General Manager
Shane's Rib Shack
08.2016 - 12.2018
Food Service Director
Livingstone College
06.2013 - 07.2016
Corporate Executive Chef
Livingstone College
06.2011 - 07.2013
Associate of Arts - Culinary Arts & Restaurant Management
Johnson And Wales University
Bachelor of Arts - Business & Hospitality Management
Johnson & Wales University
High School Diploma -
Brandywine High School
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