Omary-Flaurent Juhudi
Huston,TX
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering Number years of experience in Industry. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
It Support Associate
Insigneo
Huston Tx
09.2020 - 11.2023
- As an IT Support Associate I provided level 2 and 3 technical support to all internal users•Sets the user/employee access to the firm’s information technology infrastructure, local area network and other systems following the established processes, procedures, security, and end user needs•Develops the user profiles according to the employee and/or department needs ensuring access to the required information•Ensures that all security measures are linked to the employee accounts/access following the established information technology processes and procedures•Manages all the voice over IP protocols for all employees in the firm following the established processes and procedures•Manages installation of telephone equipment for all employees and ensures all functionalities are working according to the employee/department or business unit needs•Troubleshoots day to day computer related issues ensuring a timely delivery of services to users•Manages and control user access for Nex360 application following the established procedures and requirements from clients and department•Reports issues that are affecting other remote offices to the IT Managers and assists in the problem resolution within the established timeframes•Coordinates with outside vendors any required work to be performed within the corporate office or remote locations•HARDWARE/EQUIPMENT MAINTENANCE•Maintains computer hardware up to date•Sets recommendations for outdated technology and upgrade accordingly•This position is required to travel occasionally to parent company and/or other subsidiaries
IT Support Help Desk
One Way Solutions
Huston Tx
01.2018 - 08.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Walked user through series of steps to determine problem and implement likely solution.
- Logged activities in tracking system to maintain accurate, timely records.
- Provided support for network infrastructure and baseline configurations.
- Diagnosed and troubleshot hardware, software and network issues.
Help Desk Student Worker
John L. Grove College Of Business
Remote
06.2015 - 07.2017
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor Of Science And Business Degree. - Finance
John L. Grove College of Business - Shippensburg,
PA12.2017
Diploma - General Studies
Donegal High School
Mount Joy, PA06.2013
Skills
- Program Support
- Workplace Safety
- Data Entry
- Management Support
- MS Office
- Customer Service
- EMR Charting
- Oral Communication
- Work Planning and Prioritization
- Customer Interaction
- Decision-Making
- Issue Resolution
- Computer Skills
- POS System Operation
- Time Management
- Complex Problem-Solving
- Attention to Detail
- Multiple Priorities Management
Languages
Swahili
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Timeline
It Support Associate
Insigneo
09.2020 - 11.2023
IT Support Help Desk
One Way Solutions
01.2018 - 08.2020
Help Desk Student Worker
John L. Grove College Of Business
06.2015 - 07.2017
Bachelor Of Science And Business Degree. - Finance
John L. Grove College of Business - Shippensburg,
Diploma - General Studies
Donegal High School
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