OMARY RUIZ
Hospitality Management Professional
Miami,Florida
Summary
Experienced Sales Manager well-versed in developing performance-oriented cultures devoted to continuous improvement and revenue growth. Goal-oriented leader with proven success in maintaining long-term growth. Excels in building long-lasting, productive client relationships to boost customer numbers and market share.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Corporate Sales Manager
TownePlace Suites, Courtyard Marriott, Hampton Inn
12.2021 - Current
- Organize sales operations for hotel, setting sales policies and procedures
- Lead sales team in generating new markets and business leads and nurturing relationships with clients
- Negotiate sales contracts and set sales direction and goals for new product lines
- Analyze sales data, create sales forecasts, and set revenue targets for staff
- Created detailed reports on sales performance metrics, highlighting areas requiring attention or action from senior management.
- Implemented systems and procedures to increase sales.
Relationship Banker
Bank of America
01.2021 - 12.2021
- Helped cultivate strong working relationships as the liaison between clients and the bank
- Guided clients by offering a variety of banking services including loans, mortgages, and investment opportunities.
E-Commerce Manager
MDM Hotel Group
05.2018 - 01.2020
- Executed eCommerce strategy at the cluster level and ensured that individual hotels aligned with corporate eCommerce strategies and e-activating their electronic channels (Marriott.com, multi-lingual global sites, eChannel’s, search engines, and other eMarketing vehicles) to maximize online revenue and profitability
- Generated data-driven local market insights and managed relationships with partners for business.
Assistant Front Office Manager
MDM Hotel Group
08.2015 - 05.2018
- Monitored the Front Office employees to make sure all guests received prompt and personal recognition
- Led and managed all sections of the Front Office Department to ensure the highest standards
- Supported all department employees while ensuring they were up to date with all trainings, evaluations, and coaching
- Process payroll on a weekly basis
- Work closely with accounting department to close out any pending guest balances on a daily basis
- Assisted the Front Office Manager in employee related matters such as evaluations and consulting.
Night Auditor/Front Desk Agent
MDM Hotel Group
01.2012 - 08.2015
- Accurately balanced all hotel financial income and expenses by balancing and auditing room revenue, food and beverage revenue and all other hotel revenues
- Performed all front desk clerk duties including managing room reservations, welcoming, and checking in guests, taking payments from customers, and responding to guests’ issues and complaints
- Reported all operational results to front office management.
Education
Bachelor of Science - Hospitality Management
DeVry University
05.2001 -
Skills
Employee Service Oriented
undefinedTimeline
Corporate Sales Manager
TownePlace Suites, Courtyard Marriott, Hampton Inn
12.2021 - Current
Relationship Banker
Bank of America
01.2021 - 12.2021
E-Commerce Manager
MDM Hotel Group
05.2018 - 01.2020
Assistant Front Office Manager
MDM Hotel Group
08.2015 - 05.2018
Night Auditor/Front Desk Agent
MDM Hotel Group
01.2012 - 08.2015
Bachelor of Science - Hospitality Management
DeVry University
05.2001 -
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