Summary
Overview
Work History
Education
Skills
Timeline
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Omarys Rodriquez

Philadelphia,PA

Summary

Proactive, goal-oriented professional with efficient time management and problem-solving skills. Reliable and flexible, able to learn and apply new skills quickly. Committed to using these skills to support the success of the team and contribute to the growth of the organization.

Overview

7
7
years of professional experience

Work History

Care Facilitator

Dedicated Senior Medical Center
06.2023 - Current
  • Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
  • Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
  • Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
  • Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.

Spa Associate

Hand & Stone Spa
10.2022 - 05.2023
  • Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Helped increase repeat bookings by following up with clients after their appointments to gather feedback and encourage future visits.
  • Assisted in maintaining a clean and serene spa environment, ensuring the utmost comfort for clients.
  • Supported therapists by preparing treatment rooms with necessary supplies and equipment prior to appointments.

Front Desk Receptionist

Ashley's Furniture
09.2019 - 08.2021
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Manager

Muscle Maker Grill
07.2017 - 09.2019
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Abraham Lincoln High School
Philadelphia
06.2020

Skills

  • Time Management
  • Leadership
  • Customer Service
  • Active Listening
  • Organization
  • Problem Solving
  • Communication

Timeline

Care Facilitator

Dedicated Senior Medical Center
06.2023 - Current

Spa Associate

Hand & Stone Spa
10.2022 - 05.2023

Front Desk Receptionist

Ashley's Furniture
09.2019 - 08.2021

Manager

Muscle Maker Grill
07.2017 - 09.2019

High School Diploma -

Abraham Lincoln High School

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Omarys Rodriquez