Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
RegisteredNurse
Omayda Ocana

Omayda Ocana

Tampa,FL

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordinator in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high stress situations. Consistently developing strong relationships with patients and families throughs empathetic communication, respectful attitude and excellent patient service. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Clinical Administrative Coordinator

Optum
Tampa, FL
03.2022 - 08.2023
  • Scheduled appointments in accordance with facility calendar and provider availability.
  • Collaborated with clinical team members regarding administration and filing for patient referrals and service authorization.
  • Managed health-service administration, assessing and modifying customized care plans.
  • Optimized customer health services, handling clinical admission, personnel assignments, departmental transfers and discharges.
  • Administered medications and various vaccines and performed in-office labs and tests.
  • Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
  • Admitted patients to services and completed thorough clinical documentation.

Medical Receptionist

Optum
Tampa, FL
11.2009 - 03.2022
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Straightened up waiting room to maintain neat and organized space.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered insurance, demographics and health history into patient database.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Education

Associate of Science - Nursing

Interamericana Guayama Puerto Rico
Puerto Rico
06.2023

Skills

  • Supply Oversight
  • Records Reviews
  • Policy Implementation
  • Expense Reports
  • Medical Terminology
  • Provider Relations
  • Documentation Skills
  • Case Review
  • Report Writing
  • Long-Term Care
  • Patient Education
  • Patient Admittance
  • Organizing Staff Schedules
  • Care Quality Assessments
  • Physical Assessments
  • Managing Patient Cases
  • Rehabilitation Services
  • HIPAA Compliant
  • Clinical Education
  • Patient Health Education
  • Patient Care
  • Direct Patient Care
  • Patient Relations
  • Patient Records Administration
  • Clinical Documentation
  • Patient Care Planning
  • Patient Flow Coordination
  • Progress Monitoring
  • Infection Control
  • Multidisciplinary Team Collaboration

Languages

Spanish
Native/ Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Everything you’ve learned in school as obvious becomes less and less obvious as you begin to study the universe. For example, there are no solids in the universe. There’s not even a suggestion of a solid. There are no absolute continuums. There are no surfaces. There are no straight lines.
R. Buckminster Fuller

Timeline

Clinical Administrative Coordinator

Optum
03.2022 - 08.2023

Medical Receptionist

Optum
11.2009 - 03.2022

Associate of Science - Nursing

Interamericana Guayama Puerto Rico

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Omayda Ocana