Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Omayra Bencosme

Hackensack

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at MTB Lounge. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Expertise in cash handling and maintaining cleanliness standards, contributing to a positive dining experience in high-volume settings.

Overview

9
9
years of professional experience

Work History

Server

MTB Lounge
09.2023 - 05.2025
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hostess Manager

Lotus Cafe
08.2020 - 10.2022
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Streamlined reservation process for increased efficiency and improved guest experience.
  • Increased table turnover rate by effectively managing seating arrangements and guest flow.
  • Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.

Server

Bella's Pizza & Restaurant
04.2016 - 11.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Associate of Applied Science - Medical Admistrative Assistance

Ultimate Medical Academy
Clearwater, FL
05-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Point of sale operation

Languages

Spanish
Native or Bilingual

Timeline

Server

MTB Lounge
09.2023 - 05.2025

Hostess Manager

Lotus Cafe
08.2020 - 10.2022

Server

Bella's Pizza & Restaurant
04.2016 - 11.2019

Associate of Applied Science - Medical Admistrative Assistance

Ultimate Medical Academy

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