Omayra Fanzo
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Davis Window & Door
09.2022 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
KSI Auto Parts
07.2021 - 08.2022
- Assessed customer needs and upsold products and services to maximize sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems. Informed customers about billing procedure
- Customer pick up counter, over 30 customers a day .
- Met customer call guidelines for service levels, handle time and productivity
- Updated account information to maintain customer records
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Exhibited high energy and professionalism when dealing with clients and staff
- Offered advice and assistance to customers, paying attention to special needs or wants
Parts Sales Manager
Auto Zone Inc
04.2019 - 04.2020
- Completing the marking and storing of the merchandise into the stockroom.
- I constantly work with the General Store Manager to nourish the store team and grow the retail business.
- I utilize a strong knowledge of automotive systems, categories of merchandise, company policies and warranties.
- Also possess a thorough understanding of automotive principles and the ability to diagnose problems and recommend solutions.
- And perform other assigned store duties that may include cleaning, stocking, cashiering, truck loading and unloading, sales and inventory.
- Also work in Mobile Parts Pro as a delivery driver.
- As a PSM also handling money, counting registers, safe and deposits daily.
- Opening and closing the store was another duty as well with closing procedures like cleaning and front facing the store.
- Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
- Ordered parts for customers, repair shops.
Virtual Customer Service Representative
Comcast
01.2017 - 01.2019
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Conducted customer service training sessions for new team members.
- Developed customer service processes to improve customer satisfaction.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
Sales Asso, Mobile Parts Pro
Advanced Auto Parts
08.2014 - 09.2016
- As a sales associate I had the privilege of meeting different people every day and all times of the day.
- I had to welcome and greet everyone all the time also checked them in the gym and change duties as the rest of my co-workers came in throughout the day.
- I swept and mopped the floors, clean and wash the lady's showers and bathrooms with different chemicals and also dust down the machines.
- One of my duties was to answer people's questions as they came in for information or as they called instead and
Assistant Manager
Pcs Partners
12.2012 - 03.2015
- As a sales associate at MetroPCS I welcomed customers and greeted every one who came in.
- I took cellphone payments and answered questions they had.
- I had to learn to use all devices and learn all features of every phone on the market by doing an online training session and test.
- open and close store & deposit drop at the bank.
- I received any type of merchandise from UPS and stock the walls with accessories and devices.
- I trained new employees wa& s also responsible for informing other managers and accounting sales person if there was any issue in our store or anything that was unusual.
Customer Service Representative
American Home & Hospitality
01.2014 - 12.2014
- Assessed customer needs and upsold products and services to maximize sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Norcross High School
Norcross, GA05.2011
Skills
- Good listener & problem solver
- Ability to build strong customer relationships, communicates clearly
- Computer proficient, quick learner, good typing skills
- Customer service, well organized
- Handling money
- Research skills
- On time and reliable Retail sales experience
- Responsible
- Microsoft office intermediate level
- Professional and mature
- Strong problem solver
- Excellent communication
- Stock management
Languages
Spanish
Native or Bilingual
Certification
- CNP - Certified Notary Public
Software
ZOHO
Microsoft Word
Microsoft Excel
Quickbooks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Davis Window & Door
09.2022 - 12.2024
Customer Service Representative
KSI Auto Parts
07.2021 - 08.2022
Parts Sales Manager
Auto Zone Inc
04.2019 - 04.2020
Virtual Customer Service Representative
Comcast
01.2017 - 01.2019
Sales Asso, Mobile Parts Pro
Advanced Auto Parts
08.2014 - 09.2016
Customer Service Representative
American Home & Hospitality
01.2014 - 12.2014
Assistant Manager
Pcs Partners
12.2012 - 03.2015
- CNP - Certified Notary Public
High School Diploma -
Norcross High School
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