Omayra Goodgame
Birmingham,AL
Summary
Highly motivated and detail-oriented individual seeking an entry-level position in Cybersecurity to leverage strong analytical and problem-solving skills. Dedicated to safeguarding confidential data and enhancing organizational security measures through proactive risk assessment and incident response.
Overview
4
4
years of professional experience
1
1
Language
Work History
Amazon FC Associate
AMAZON FULLFILLMENT CENTERS
Birmingham, AL
03.2020 - Current
- Order picking and packing, Inventory management, Quality control, Safety procedures and protocols, Teamwork and collaboration, Communication and problem-solving, Processed and fulfilled customer orders according to company standards and procedure, Conducted quality checks on products to identify and resolve any issues or defects, Collaborated with team members to achieve daily production goals and maintain a safe working environment, Received, unpacked, and stored incoming products in designated locations, Maintained a clean and organized work area to ensure a safe and efficient work environment
Customer Service Representative
Alorica Calling Center
Remote
11.2021 - 02.2022
- Assisted customers with product inquiries, order processing, and returns via phone and email, Resolved customer complaints and issues, utilizing problem-solving and conflict-resolution skills, Coordinated with warehouse and shipping teams to ensure timely and accurate order fulfillment, Maintained knowledge of product offerings and promotions to provide customers with relevant information and increase sales, Contributed to a positive team culture by providing feedback and support to colleagues, Excellent communication skills, both verbal and written, Proficient in Microsoft Office and CRM software, Strong problem-solving and conflict-resolution skills, Ability to multitask in a fast-paced environment, Excellent time management and organizational skills
Education
Bachelor of Science - Cybersecurity W\c in Data Analytics
Southern New Hampshire University
Manchester, NH08.2024
Associate's in General Studies -
John C Calhoun State Community College
12.2018
Skills
- Multilingual
- Customer service
- Proficient in SQL, with experience in querying and analysis of large dataset
- Familiarity with relational database management systems such as MySQL and Microsoft SQL Server
- Teamwork and Collaboration
- Punctual and Reliable
- Willing to Learn
- Work Prioritization
- Excellent Communication
- Detail Oriented
Languages
- French, Fluent
- English, Fluent
Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hours4-day work weekPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Customer Service Representative
Alorica Calling Center
11.2021 - 02.2022
Amazon FC Associate
AMAZON FULLFILLMENT CENTERS
03.2020 - Current
Bachelor of Science - Cybersecurity W\c in Data Analytics
Southern New Hampshire University
Associate's in General Studies -
John C Calhoun State Community College
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