Summary
Overview
Work History
Education
Skills
Accomplishments
References
Interests
Timeline
Generic

Omayra Santiago

Tulsa,Oklahoma

Summary

Well-rounded business professional within my skills Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

19
19
years of professional experience

Work History

Medicaid Enrollment Specialist

Morton Clinic
Tulsa, OK
02.2024 - Current
  • Developed and implemented procedures for ensuring accuracy in Medicaid enrollment applications.
  • Created and maintained a database to track enrollment status of applicants.
  • Reviewed applications to verify accuracy and completeness of information provided.
  • Researched customer inquiries regarding eligibility for Medicaid programs.
  • Assisted customers with completing the application process for Medicaid enrollment.
  • Responded to customer inquiries related to their enrollment status or other issues.

Seasonal

INCOME TAX SPECIALIS T - Arriba! Tax Service
Tulsa, OK
01.2009 - Current
  • Offered general tax services to OH residents, primarily Spanish speaking clientele.
  • Addressed clients' needs, from general tax questions, income tax preparation and assisting them obtain their Tax ID.
  • Key roles include: Complied with IRS tax guidelines while preparing tax services such as 1040, 1040 EZ, 1040 EX and ITIN Used Tax Wise software to prepare income tax applications and provide rapid refund services Used professional etiquette when scheduling appointments, and interacting with customers Managed entire office, ordered office supplies and handled all accounts payables/receivables Trained new employees on how to prepare income tax and how to use income tax software Translated marketing material, distributed marketing material and handled business development Problem solver Calling the IRS to help clients resolve the tax debts or refund delays.

Medical Registar

Crossover Health Services
Tulsa, OK
11.2019 - 04.2020
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Consistently provided exceptional service and attention to customers and stakeholders.
  • Maximized office efficiency by answering more than 50 incoming calls per day to provide office information and transfer calls to desired personal.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Interviewed patients to collect medical information and insurance details.
  • Set up appointments for physician visits and procedures using calendar software.

REFERALL SPECIALIST - WINDEMED HEALTH CENTER -CINCINNATI OH, PARTIME

PATIENT REGISTAR
01.2017 - 01.2019
  • OU PHYISICIAN -SWIFT STAFFING SOLUTION- TULSA OK SEPT-PRESENT Greets patients, visitors and answers telephone in a prompt and courteous manner Verifies and enters patient information including insurance, eligibility and demographics into patient management system Collects and posts co-payments and other out of pocket expensive from patients Communicates with nursing staff to aids in patient care and processing Making appointment on script software Verify patient information in emr software Ossis software to verify shot record Medicaid and sooner care verification process, Notifies the client of appointments scheduled, makes follow-up calls to off-site providers to ensure that client kept appointment and remind provider to submit a Consultation Report.
  • Maintains competency in obtaining and inputting medical information to and from clinical and /or other information systems including accessing information as required to complete the referral process.
  • Screen and schedule incoming referrals.
  • Obtain prior authorization for diagnostic services and procedures.
  • Answers questions from patients, clerical staff, and insurance companies.
  • Establish and maintain relationships with identified server providers.
  • Utilizes software to code ICD-9 and CPT codes.
  • Contact customers to obtain or relay account information 1.
  • Provides back up support to medical records and front desk registration Department Functions (will report to Department Director for these functions).
  • Greet all patients, families and hospital visitors with a positive, cheerful attitude.
  • Serve as the main communications person for the department, answering and placing phone calls, taking and relaying messages for clinical staff Non-Essential Functions.
  • Perform other duties as assigned Professional Requirements.

INSURANCE AGENT

Portman Insurance Agency
Cincinnati, OH
04.2013 - 06.2017
  • Obtained OH State Insurance License to provide quotes for individuals in need of insurance products such as Auto & Casualty, Life and Health Insurance policies.
  • Key roles include: Used professional etiquette and demeanor to interact with potential customers and provided quote based on their individual insurance needs Calculated premiums, established payment methods and assisted with questions about their policy Assisted with policy updates such as additions or changes to beneficiaries on policy Ensured that all policy requirements were met and that forms were properly completed before submitting to underwriting Maintained professional rapport with all clients, potential clients and underwriting team.

HOME VISITOR
Cincinnati, OH
08.2005 - 06.2007
  • Assisted in providing families with developmentally appropriate activities designed to enhance their children's intellectual, social- emotional, motor, and languages skills.
  • Key roles include: Assisting with planning weekly home visits, attending socialization groups, coordination of periodic medical screenings and with Family Center activities Conducted parent interviews and family needs assessments in both Spanish and English language Developed ongoing programs, workshops, seminars, conferences, and/or advance coursework Assisted with recruiting and enrollment of eligible families in the Head Start program Provided parents with information on guidance, home safety, nutrition, effective discipline, constructive play activities, and other related topics 2 Maintaining and promptly submitting accurate, complete, and correct records as required by federal/state guidelines, district policy and administrative regulations.

Education

2010

Teacher Aide Diploma -

2001

1995

Skills

  • General Clerical Proficiency 45wpm, Data Entry 10,000ksph, Internet
  • Property & Casualty Insurance Licenses & Certifications research, Google, TaxWise Software
  • Accounts payables, Script
  • Administrative, Spanish
  • Scheduling appointments, Spanish speaking
  • Billing, STAFFING
  • Business development, SWIFT
  • Business Operations, Tax
  • Clerical, Tax preparation
  • Conferences, Preparing tax
  • Consultation, Telephone
  • CPT, Phone
  • Clientele, Typing
  • Client, 45wpm
  • Clients, Ultrasound
  • Data Entry, Underwriting
  • Emr software, Wise
  • English, Workshops
  • Faxes
  • Filing
  • Forms
  • ICD 10
  • ICD-9
  • Information systems
  • Insurance
  • Letters
  • Director
  • Marketing material
  • Office
  • Nursing
  • Patient care
  • Policies
  • Problem solver
  • Coding
  • Rapport
  • Recruiting
  • Research
  • Safety
  • Scheduling
  • Seminars

Accomplishments

  • Health & Life Insurance Ohio State Insurance Licensed Agent online & desktop versions.
  • Professional Marketing & Promotion IRS Certification & PTIN Tax Agent etiquette & phone voice, Online IRS & Income Tax Preparation ERO Registered Agent Marketing Tools, Familiar with use of Community Counseling & Training Medical Secretary various tax forms such as: 1040, 1040EZ, OH State Notary Public 1040X Schedule C, E, D, Customer Service Oriented & Driven, Personable, Reliable.

References

REFERENCES Gladly provided upon request

Interests

VOLUNTEER WORK & COMMUNITY INVOLVEMENT , Volunteer at the Eve Center as a Peer Support Specialist 2018

Timeline

Medicaid Enrollment Specialist

Morton Clinic
02.2024 - Current

Medical Registar

Crossover Health Services
11.2019 - 04.2020

REFERALL SPECIALIST - WINDEMED HEALTH CENTER -CINCINNATI OH, PARTIME

PATIENT REGISTAR
01.2017 - 01.2019

INSURANCE AGENT

Portman Insurance Agency
04.2013 - 06.2017

Seasonal

INCOME TAX SPECIALIS T - Arriba! Tax Service
01.2009 - Current

HOME VISITOR
08.2005 - 06.2007

Teacher Aide Diploma -

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