OMAYRA VEGA
New Haven,CT
Summary
Workforce Development Professional offering hands on career development assistance. Excels working in a fast-paced setting and always eager to tackle new challenges. Highly versatile and reliable, providing efficient work and results. Superior problem solving and conflict resolution skills, with exceptional focus and follow through abilities. Well organized with ability to multi task.
Overview
19
19
years of professional experience
Work History
Program Coordinator
Workforce Alliance
05.2010 - Current
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Oversaw staff schedules and assignments to handle programming demands.
Connecticut Career Trainee, Customer Service Representative, JFES Employment Specialist
LABOR, STOP CAREER CENTER
03.2010 - 08.2012
- Provide information, referral, assessment, eligibility determinations and certification for all Job Service Employment and Training programs.
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
- Charged with assisting customers with all facets of One-Stop Center services including assistance with basic Unemployment Compensation issues, provision of Dislocated Worker Certifications for clients and issuing referrals to in-office and partner agency services such as Workforce Investment Act funding and Career Counseling.
- Determine barriers to employment; assesses needs and refers client to employment counseling, training, employment planning or other support services.
- Develop presentation materials and conduct employment services workshops and provides individual meetings to assist unemployed workers in their job search.
- Conduct federal unemployment eligibility interviews and selected amongst colleagues to review files for errors.
- Facilitate Enhanced Re-Employment Services orientations, creates employment plans and provides Workforce and Labor Market Information to selected claimants.
- Utilize software to provide unemployment insurance and employment service to the public.
- Developed career and education plans based on individual needs.
JFES Employment Specialist
HRA Of New Britain/American Job Center
08.2010 - 05.2012
- Recruit participants for Pilot Program, utilizing most appropriate promotional or marketing methods.
- Recruit eligible participants for specific vocational training by implementing interview, assessment, and workshops.
- Served as a liaison between all Employment Specialist and Program Vendors providing education and skills training to ensure adequate and appropriate referrals.
- Monitor participants progress while in training and in job development services to ensure successful completion.
- Maintain and submit database to Department of Labor.
- Weekly site visits to program vendors.
- Develop and facilitate workshops and meetings scheduling and participant communications.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Assessed individuals to identify skills, strengths and interests for job placement.
JFES Employment Specialist
HRA Of New Britain
05.2010 - 02.2012
- Provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual customers needs
- Responsible to complete intake interviews to create short and long term goals
- Keep Case Notes of ongoing communication with the customer
- Provide “Quality” Customer Service
- Participate in twice weekly “JFES” Orientation sessions for new customers
- Gather information in the initial assessment and develop strategies for working with the individual customer., & Conference Services Managers
- Assist Sales Department with group functions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Use computers for various applications, such as database management or word processing
- Schedule and confirm appointments
- Make copies of correspondence or other printed material
- Operate office equipment, such as fax machines, copiers, or maintaining documents
- Assist with functions for groups up to 3,300 people
- Prepare daily and 10 day reports for Convention area group activity and distributed to all hotel departments
- Sold meeting & event space for Catering & Wedding Events
- Maintain strong client relations and ensure that the client’s needs were met to produce a successful program and future business opportunities.
Executive Assistant Director of Conference Services
WYNDHAM RIO MAR BEACH RESORT & SPA
01.2005 - 01.2009
- Winner of the Hero of Hospitality Award, 2nd Quarter for May 2008
Education
Bachelor of Arts - Corporate Communication
SOUTHERN CONNECTICUT STATE UNIVERSITY
New Haven, CT05.2000
Skills
- Employer/Partner Relations
- Project Coordination
- Office Administration
- Human Resources Understanding
- Staff Hiring and Evaluations
- Program Improvements
- Educational Program Planning
- Data Verification
- Employee
- Staff Evaluations
Member of Diversity, Equity, & Inclusion (DEI) Comittee
Work closely with the human resources team, CEO, and other board members for non-profit Workforce Board to promote opprtunity and advancement. Identify and dismantle barriers that exclude people from marginalized groups. Implementing new addendums to employee handbook and hiring process.
Languages
Spanish
Native or Bilingual
Timeline
JFES Employment Specialist
HRA Of New Britain/American Job Center
08.2010 - 05.2012
Program Coordinator
Workforce Alliance
05.2010 - Current
JFES Employment Specialist
HRA Of New Britain
05.2010 - 02.2012
Connecticut Career Trainee, Customer Service Representative, JFES Employment Specialist
LABOR, STOP CAREER CENTER
03.2010 - 08.2012
Executive Assistant Director of Conference Services
WYNDHAM RIO MAR BEACH RESORT & SPA
01.2005 - 01.2009
Bachelor of Arts - Corporate Communication
SOUTHERN CONNECTICUT STATE UNIVERSITY
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