Omayra L. Rivera

• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Maintained professional, organized, and safe environment for employees and patrons.

Working with Medicaid Unit, assisting clients with applications and translation, front desk receptionist, assisting and helping clients with Medicaid over the phone.

Key entry or type documents from handwritten draft into draft or

final form, according to prescribed formats, by transferring information

onto letters, reports, schedules, and itinerary.

Key entry or type addresses on envelopes, or information on forms,

form letters, or other form-type documents.

Edits, proofreads and perform spelling & grammar checks to ensure

typographical accuracy.

Key entry or type

statements, reports, client complaints, correspondence, purchase orders, charts, forms.

Utilize printers and printing software to produce final documents.

Make use of software packages such as standard word processing,

spreadsheets, electronic mail, desktop publishing and integrated

software packages as required.

Receive applicant information, review and verify documents.

Review and check assigned reports, applications, and other documents

for corrections and completeness; refer problems to a lead worker or

supervisor for resolution if out of my scope of access.

Open mail, time stamps, sort and distribute mail.

Maintain prepared mailing lists.

Receive applications, documents, forms and screens, sort and

assemble this information for further processing.

Responsible for all aspects of office management.

Handle and screen all telephone calls from Clients.