Omega Stanley
Milwaukee,WI
Summary
Experienced healthcare and human services administrator and caregiver with strong background in resident observation, behavior redirection, and medication monitoring. Ensures safety-focused daily routines through crisis de-escalation and accurate documentation. Works effectively in structured, high-volume settings while upholding professionalism and confidentiality.
Overview
12
12
years of professional experience
Work History
Resident Care Technician (RCT)
Southern Wisconsin Center
Union Grove, Wisconsin
10.2023 - Current
- - Person-centered care and daily living support improve resident comfort and independence.
- - Ensured resident safety through diligent monitoring, behavior awareness, and active observation.
- - Behavioral support and redirection align with individualized care plans to promote positive daily outcomes.
- Complete accurate documentation and communicate residents needs to the care team.
- Collaborate with nursing staff and coworkers to maintain a safe, supportive environment.
- Supported meal service and feeding for residents with daily care needs.
Group Home Supervisor
Helping Hands Group Home
Milwaukee, Wisconsin
01.2021 - 10.2023
- Supervised daily care routines for Helping Hands Group Home residents
- Monitored medication schedules and documented resident observations to ensure adherence and support resident health.
- Participated in case reviews with multidisciplinary teams to discuss residents' progress or any changes needed in their treatment plan.
- Addressed resident concerns through calm conflict resolution, fostering a supportive living environment.
- Responded promptly to emergency situations using appropriate problem solving techniques.
- Provided crisis intervention by following the established protocol.
- Inspected living areas regularly for cleanliness and maintenance issues.
- Conducted staff training sessions to enhance skills and knowledge, promoting effective interactions with residents. and development by acting as a role model and instructing staff on how to appropriately interact with residents.
Administrative Assistant
Early Childhood Staffing
Milwaukee, Wisconsin
05.2019 - 12.2021
- Managed candidate files, onboarding paperwork, and confidentiality records for early childhood staff
- Oversaw staff correspondence and record tracking, streamlining communication processes and enhancing office operations.
- Prepared letters, forms, and reports for early childhood staffing operations
- Supported staffing coordinators with childcare placement scheduling and daily office tasks
- Facilitated a positive visitor experience by addressing questions and directing them appropriately. in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software, ensuring timely and accurate financial transactions.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
BDC Manager
JD Byrider
Brookfield, Wisconsin
04.2015 - 02.2019
- Handled inbound calls and internet lead responses for JD Byrider BDC, ensuring prompt customer engagement.
- Coordinated customer appointment scheduling for JD Byrider sales team to enhance lead conversion.
- Trained BDC representatives on JD Byrider scripts and procedures.
- Developed strategies for increasing revenue generated from services provided by the center.
- Identified opportunities for improvement in existing processes related to customer service delivery.
- Supported team operations by performing various administrative tasks to streamline workflow.
Education
High School Diploma -
Washington High School
Milwaukee, WI06-2019
Some College (No Degree) - Business Communication
Milwaukee Area Technical College
Milwaukee, WISkills
- Person centered care
- Behavioral support
- Behavior management
- Medication management
- Patient monitoring
- Crisis intervention
- Incident reporting
- Resident observation
- Safety protocols
- Conflict resolution
- Communication
- Behavior redirection
- Attention to detail
- Problem solving
Timeline
Resident Care Technician (RCT)
Southern Wisconsin Center
10.2023 - Current
Group Home Supervisor
Helping Hands Group Home
01.2021 - 10.2023
Administrative Assistant
Early Childhood Staffing
05.2019 - 12.2021
BDC Manager
JD Byrider
04.2015 - 02.2019
High School Diploma -
Washington High School
Some College (No Degree) - Business Communication
Milwaukee Area Technical College