Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omega Pearson

Elwood,IL

Summary

Dynamic and customer-focused professional with extensive experience in customer service and educational support. Demonstrated ability to enhance customer satisfaction through innovative problem-solving and personalized assistance. Skilled in implementing individual education plans and guiding members through complex processes while maintaining high standards. Currently pursuing an Associate Degree in Applied Science in Health Information Management, eager to leverage strong communication skills to contribute to a customer-centric team.

Overview

23
23
years of professional experience

Work History

Paraprofessional

Guiding Light Academy
11.2018 - Current
  • Collaborate with educators to implement individual education plans (IEPs) for students, actively monitoring their academic and social progress.
  • Create a positive learning environment by delivering assistance inside and outside the classroom, ensuring holistic student growth.
  • Work with healthcare specialists, gaining insights from Nurses, Speech Therapists, Behavior Therapists, and Occupational, and Physical Therapists to reinforce student support.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.

Customer Service Representative

LaSalle Network - Illinois Tollway and Personalization Mall
08.2020 - 07.2021
  • Achieved and surpassed daily processing quotas, significantly enhancing the organization’s profitability and operational efficiency.
  • Embodied company ethos and standards in every customer interaction, guaranteeing a seamless and enjoyable customer journey.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving complex service and billing issues with customized solutions.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Aetna/Rose International
04.2017 - 11.2018
  • Educated members on their benefits, Aetna policies, and procedures, ensuring compliance with all regulatory guidelines while addressing member inquiries.
  • Delivered prompt resolutions to issues raised by phone and written correspondence from members, providers, and other departments, thus enhancing the member experience.
  • Consistently met or exceeded performance goals in adherence, quality, and dependability, fostering a culture of excellence in service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Engaged with members to provide personalized guidance tailored to their specific needs and circumstances, ensuring clarity in navigation of care pathways.

Customer Service Representative

Alta Staff/Aerotek
06.2016 - 04.2017
  • Acted as a liaison between candidates and Field Support, facilitating contractor onboarding and reinforcing effective communication between parties.
  • Established regular communication touchpoints to enhance contractor satisfaction and resolve issues proactively.
  • Maintained comprehensive documentation on contract employees within an applicant tracking system, ensuring accurate record-keeping and service continuity.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Xerox
09.2014 - 06.2016
  • Delivered exceptional customer experiences by promptly resolving technical issues and exercising sound business judgment in each interaction.
  • Provided robust remote support for hardware, software, and network-related queries, minimizing downtime for clients and partners.
  • Contributed to organizational knowledge sharing, enhancing the overall quality and efficiency of support services offered to customers.

Food Service Manager

A.H. Management Group
03.2002 - 01.2014
  • Oversaw key financial functions including deposits, payroll, food orders, and throughput assessments to ensure operational excellence.
  • Monitored daily operational metrics and made strategic team adjustments to boost productivity and performance.
  • Championed food safety standards, spearheading stock management initiatives to enhance compliance and efficiency.
  • Trained and guided staff to uphold service quality standards and operational requirements consistently.

Education

Associate of Applied Science - Applied Science in Health Information Management

Joliet Junior College
Joliet, IL
01-2026

Paraprofessional License -

Illinois State Board of Education
01.2025

Medical Assistant Diploma - undefined

Olympia College
05.2006

Skills

  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Strong time management and communication skills
  • Demonstrated ability in multitasking and conflict resolution
  • Effective teamwork and collaboration capabilities
  • Critical observational and problem-solving skills
  • Adaptable with a solid work ethic and research aptitude
  • Critical thinking
  • Active listening
  • Data entry

Timeline

Customer Service Representative

LaSalle Network - Illinois Tollway and Personalization Mall
08.2020 - 07.2021

Paraprofessional

Guiding Light Academy
11.2018 - Current

Customer Service Representative

Aetna/Rose International
04.2017 - 11.2018

Customer Service Representative

Alta Staff/Aerotek
06.2016 - 04.2017

Customer Service Representative

Xerox
09.2014 - 06.2016

Food Service Manager

A.H. Management Group
03.2002 - 01.2014

Medical Assistant Diploma - undefined

Olympia College

Associate of Applied Science - Applied Science in Health Information Management

Joliet Junior College

Paraprofessional License -

Illinois State Board of Education

Similar Profiles

CREATE PROFILE
Omega Pearson