Omega Pearson
Elwood,USA
Summary
Dynamic professional with a strong background in customer service and special education, notably at Guiding Light Academy. Proven ability to enhance student progress through effective behavior management and critical observation. Skilled in Microsoft Office and adept at conflict resolution, consistently exceeding performance goals while fostering collaborative environments.
Overview
23
23
years of professional experience
Work History
Paraprofessional
Guiding Light Academy
Shorewood, IL
11.2018 - Current
- Collaborated with educators to implement individual education plans and monitor student progress.
- Engaged healthcare specialists to enhance support for students' diverse needs.
- Implemented behavior management strategies to promote positive student interactions.
- Conducted observations to identify learning blocks and opportunities for improvement.
- Created supportive learning environments through assistance inside and outside classrooms.
- Ensured adherence to all safety regulations within the classroom environment.
Customer Service Representative
LaSalle Network - Illinois Tollway and Personalization Mall
Bolingbrook, IL
08.2020 - 02.2025
- Surpassed daily processing quotas, boosting organizational profitability and operational efficiency.
- Demonstrated company standards in every customer interaction to ensure seamless experiences.
- Effectively managed high-stress situations while resolving complex service and billing issues.
- Developed extensive product knowledge to offer tailored recommendations based on customer needs.
Customer Service Representative
Aetna/Rose International
Chicago, IL
04.2017 - 11.2018
- Educated members on Aetna policies, procedures, and benefits, ensuring compliance with regulatory guidelines.
- Delivered timely resolutions to member and provider inquiries via phone and written correspondence.
- Consistently surpassed performance goals in adherence, quality, and dependability while promoting service excellence.
- Managed high-stress situations effectively, maintaining professionalism during dispute resolution.
- Engaged with members to provide tailored guidance for navigating care pathways and options.
Customer Service Representative
Alta Staff/Aerotek
Chicago, IL
06.2016 - 04.2017
- Acted as a liaison between candidates and Field Support, facilitating contractor onboarding and reinforcing effective communication between parties.
- Established regular communication touchpoints to enhance contractor satisfaction and resolve issues proactively.
- Maintained comprehensive documentation on contract employees within an applicant tracking system, ensuring accurate record-keeping, and service continuity.
- Resolved customer complaints with empathy, increasing loyalty, and repeat business.
Customer Service Representative
Xerox
Bolingbrook, IL
09.2014 - 06.2016
- Resolved technical issues to deliver exceptional customer experiences and exercise sound business judgment.
- Minimized downtime for clients and partners by providing robust remote support for hardware, software, and network queries.
- Enhanced quality and efficiency of supportive services through contributions to organizational knowledge sharing.
Food Service Manager
A.H. Management Group
Rolling Meadows, IL
03.2002 - 01.2014
- Oversaw key financial functions, including deposits, payroll, and food orders for operational excellence.
- Monitored daily operational metrics to implement strategic team adjustments, boosting productivity.
- Championed food safety standards while spearheading stock management initiatives for enhanced compliance.
- Trained staff to uphold service quality standards and meet operational requirements.
Education
Medical Assistant Diploma -
Olympia College
05.2006
Paraprofessional License -
Illinois State Board of Education
Skills
- Microsoft Office proficiency
- Behavior management
- Safety compliance
- Team collaboration
- Time management
- Verbal and written communication
- Special education expertise
- Student progress monitoring
- Multitasking and conflict resolution
- Effective teamwork
- Critical observation and problem-solving
- Adaptability and research skills
- Critical thinking
- Active listening
- Data entry
References
References available upon request.
Timeline
Customer Service Representative
LaSalle Network - Illinois Tollway and Personalization Mall
08.2020 - 02.2025
Paraprofessional
Guiding Light Academy
11.2018 - Current
Customer Service Representative
Aetna/Rose International
04.2017 - 11.2018
Customer Service Representative
Alta Staff/Aerotek
06.2016 - 04.2017
Customer Service Representative
Xerox
09.2014 - 06.2016
Food Service Manager
A.H. Management Group
03.2002 - 01.2014
Medical Assistant Diploma -
Olympia College
Paraprofessional License -
Illinois State Board of Education
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