Omeida Garcia
Wood Ridge,NJ
Summary
Experienced Client Relations Manager and Account/Customer Support Leader with a strong background in project management, client relations, and technical systems. Dedicated to delivering exceptional customer service, managing large portfolios, and driving operational efficiency. Fluent in English and Spanish, with excellent problem-solving and communication skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Account / Customer Support Leader
Reed-Lane
04.2024 - 01.2025
- Managed project scope, budgets, and resource allocation to align with client needs.
- Coordinated project meetings, track progress, and facilitate cross-team communication.
- Utilized QAD ERP to handle order entry, Bills of Materials, and production schedules.
- Collaborated with engineering and production teams to ensure on-time deliveries.
Client Relations Manager
Fidelity National Information Services (FIS)
08.2010 - 03.2024
- Managed a portfolio of 175+ accounts across financial institutions and hospitals.
- Conducted data analysis and workflow assessments to ensure smooth FIS system transitions.
- Delivered training and 24/7 client support, consistently achieving a 100% satisfaction rating.
- Prepared management reports on billing, project updates, and performance metrics.
Contract Administrator / Project Coordinator
Access to Money INC.
10.2008 - 05.2010
- Managed 15+ monthly projects and coordinated with vendors for ATM installations.
- Collaborated with sales teams to ensure timely and successful project outcomes.
Senior Technical System Analyst III
Automatic Data Processing (ADP)
11.2000 - 11.2007
- Provided technical support to over 600 users, enhancing system performance.
- Configured network terminals and offered on-site hardware and software support.
Education
BS - Management
Kean University
Computer Technical Support Diploma - undefined
The CHUBB Institute
No Degree - Project Management Fundamentals
Bergen Community College
Paramus, NJ06-2025
Skills
- MS Office Suite, Office 365
- Java, SQL, HTML, XML
- MS SQL Server, Oracle DB2, Unix, Windows XP-2007
- CRM Skills
- Data Analyst
- Software Implementation for Director Access
- Project Coordinator
- Client facing
- Client Relations Skills
Certification
Taking the CAPM test certification 8/14/2025
Languages
Spanish
Native or Bilingual
Timeline
Account / Customer Support Leader
Reed-Lane
04.2024 - 01.2025
Client Relations Manager
Fidelity National Information Services (FIS)
08.2010 - 03.2024
Contract Administrator / Project Coordinator
Access to Money INC.
10.2008 - 05.2010
Senior Technical System Analyst III
Automatic Data Processing (ADP)
11.2000 - 11.2007
Computer Technical Support Diploma - undefined
The CHUBB Institute
BS - Management
Kean University
No Degree - Project Management Fundamentals
Bergen Community College
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