OMER DJEZAIR
Resen
Summary
Highly motivated and results-driven Operations Manager with extensive experience in hotel, travel, and sales operations across Turkey and Sweden. Adept at leading diverse teams, managing daily operations, and ensuring seamless customer experiences. Experienced in guest services, event coordination, and process improvement, with a focus on operational excellence and high-quality service delivery. Skilled at training and mentoring staff, developing standard operating procedures, and fostering a culture of continuous improvement. Tech-savvy professional with exposure to software development and IT solutions, capable of integrating technology to optimize operational workflows. Excellent communicator, fluent in English, and comfortable working in multicultural and international environments. Committed to leveraging expertise in hotel operations and guest services to contribute strategically to organizational growth and client satisfaction in Germany.
Overview
2026
2026
years of professional experience
13
13
Certifications
Work History
Senior Operation Manager
Visit Balkan Travel
Resen
10.2024 - Current
- Managed daily operations for a travel agency serving 200+clients per month, ensuring top-tier service quality and seamless customer experience.
- Coordinated multiple travel projects and events simultaneously, successfully managing 50+ international bookings.
- Led a team of 6 staff members , optimizing workflow and increasing operational efficiency by 30%.
- Implemented new operational procedures that reduced errors by 15% and improved client satisfaction ratings.
- Developed performance reports and KPIs, presenting insights to senior management for strategic decision-making.
Crew Team Member
NDC Conferences
Copenhagen
08.2025 - 09.2025
- Coordinated all aspects of conference logistics, including registration, session management, and attendee guidance.
- Ensured smooth communication between organizers, speakers, and participants, enhancing overall attendee experience.
- Supported the team in delivering high-quality, professional service for all conference activities.
- Developed strong organizational, multitasking, and interpersonal skills through collaboration with an international volunteer team.
Software Developer Intern
NSLabs AB (SE) Malmo
Malmo
06.2024 - 09.2024
- Collaborated on software development projects, enhancing data management and operational processes for client-focused applications.
- Applied problem-solving and analytical skills to streamline workflows, linking IT solutions directly to operational needs.
- Coordinated with cross-functional teams to ensure timely delivery of software modules, demonstrating adaptability and teamwork in an international environment.
Crew Member
NDC Conferences
Copenhagen
08.2024 - 09.2024
- Provided comprehensive support for speakers and attendees, ensuring all sessions ran on time and smoothly.
- Assisted in technical setup, presentation materials, and coordination of workshops.
- Guided attendees through conference venues, addressing questions and resolving minor issues on-site.
- Worked closely with a diverse team of international volunteers, strengthening leadership, collaboration, and problem-solving abilities.
General Crew Member (Volunteer)
NDC Conferences
Copenhagen
08.2023 - 09.2023
- Assisted in organizing and coordinating the conference schedule, ensuring smooth operations for attendees and speakers.
- Supported registration, attendee guidance, and on-site logistics, contributing to a seamless conference experience.
- Collaborated with international teams and volunteers, enhancing cross-cultural communication and teamwork skills.
Sales Manager
Oriflame by Sweden
04.2020 - 05.2022
- Managed sales operations across multiple regions, achieving 30% sales growth within two years.
- Trained and supervised a team of 10 sales representatives, improving productivity and customer engagement.
- Designed and executed marketing strategies to expand client base, resulting in 50+ new accounts.
- Maintained high-level client relationships, delivering tailored solutions and enhancing brand reputation.
Freelance-Digital Support (Remote)
ITLabs
- Provided online support for software development project's
- Assisted with basic IT tasks and workflow optimisation.
- Built strong communication routines in multilingual environments.
Education
Bachelor of Science - Computer Engineering
St.Paul The Apostle
Ohrid07-2026
Skills
Operations & Management
Managed daily hotel and travel operations, improving efficiency by 50%
Guest Services & Customer Relations
Oversaw front office operations and ensured high customer satisfaction
Event & Conference Management
Coordinated corporate and private events with 50 participants
Sales & Marketing Operations
Achieved 30% sales growth and expanded client base
Team Leadership & Training
Supervised and trained 8 staff members to improve productivity
Technical & Tools
MS Office Suite, Hotel PMS Systems, basic software development
Process Improvement & KPI Analysis
Developed SOPs and monitored KPIs to optimize workflows
Languages
- English, Expert
- Turkish, Fluent
- Macedonian, Native speaker
- Bosnian, Fluent
- Serbian, Fluent
- Albanian, Conversational
- Swedish, Proficient
- Danish, Proficient
- Italian, Basic
- French, Basic
Certification
CAMBRIDGE University - CEFR English language
Timeline
Crew Team Member
NDC Conferences
08.2025 - 09.2025
Senior Operation Manager
Visit Balkan Travel
10.2024 - Current
Crew Member
NDC Conferences
08.2024 - 09.2024
Software Developer Intern
NSLabs AB (SE) Malmo
06.2024 - 09.2024
General Crew Member (Volunteer)
NDC Conferences
08.2023 - 09.2023
Sales Manager
Oriflame by Sweden
04.2020 - 05.2022
Freelance-Digital Support (Remote)
ITLabs
Bachelor of Science - Computer Engineering
St.Paul The Apostle