Omer Kuyas
Boonton,NJ
Summary
Experienced IT professional with 5+ years of hands-on experience across Help Desk, NOC, and Configuration Engineering roles. Proven ability to troubleshoot complex hardware, software, and network issues; support cloud and on-prem environments; and deliver high-quality, client-focused technical solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Photographer/Studio Manager
Madison Wedding Studio
06.2023 - Current
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Defined clear targets and objectives and communicated to other team members.
Help Desk Technician
Matthijssen Business Systems
09.2022 - 08.2023
- Provided Tier 1–2 technical support as a hybrid help desk analyst and field technician.
- Implemented and supported client hardware and software solutions in onsite and remote environments.
- Monitored and troubleshot client networks to ensure availability and performance.
- Delivered clear technical guidance to end users, improving issue resolution time and client satisfaction.
NOC Technician
Olmec Systems Inc
08.2020 - 09.2022
- Monitored network operations and security systems to ensure uptime and compliance.
- Identified, escalated, and resolved issues involving firewalls, circuits, and network devices.
- Configured and maintained backup and disaster recovery procedures.
- Performed systems administration tasks and routine maintenance.
- Supported users locally and remotely via phone and remote access tools.
- Utilized N-able and SolarWinds for monitoring, alerting, and remediation.
Configuration Engineer
Olmec Systems Inc
10.2018 - 08.2020
- Built, configured, and maintained laptops, workstations, thin clients, and servers for 100+ clients.
- Installed, configured, tested, and maintained operating systems, applications, and system management tools.
- Resolved LAN, WAN, and voice system issues.
- Wrote and maintained custom scripts to improve system efficiency and performance.
- Collaborated with customers and internal teams to plan and implement system-oriented projects.
- Supported and maintained organizational systems and intranet infrastructure.
Geek Squad Agent
Geek Squad
08.2016 - 10.2018
- Delivered client-facing technical support for hardware and software issues.
- Repaired and optimized computers to restore performance and reliability.
- Assessed customer needs and recommended appropriate technical solutions.
- Supported operational workflows, customer engagement strategies, and service delivery goals.
- Balanced technical troubleshooting with sales-oriented service objectives.
Education
High School Diploma -
Boonton High School
Boonton, NJ06-2015
Skills
- Help Desk & End-User Support (remote and onsite)
- Hardware & Software Troubleshooting (Windows, macOS, iOS)
- Incident & Ticket Management (21–30 tickets resolved daily)
- System Administration & Integration
- System Performance Monitoring
- Desktop, Laptop, Server, Printer, and Mobile Device Support
- Network Troubleshooting & Management
- Network Security Fundamentals
- Backup & Recovery Support
- Network Hardware & Firewall Troubleshooting
- Microsoft Azure (App Services, Azure SQL Database)
- Microsoft SQL Server & MySQL
- N-able
- Data & Storage Management
- Microsoft Office Suite
- Software Installation, Maintenance & Support
- Team leadership
Professional Strengths
- Strong problem-solving and analytical skills
- Clear technical communication with non-technical users
- Highly organized, efficient, and level-headed under pressure
- Customer-focused mindset with strong relationship management
- Passion for IT and continuous self-directed learning
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Lead Photographer/Studio Manager
Madison Wedding Studio
06.2023 - Current
Help Desk Technician
Matthijssen Business Systems
09.2022 - 08.2023
NOC Technician
Olmec Systems Inc
08.2020 - 09.2022
Configuration Engineer
Olmec Systems Inc
10.2018 - 08.2020
Geek Squad Agent
Geek Squad
08.2016 - 10.2018
High School Diploma -
Boonton High School