Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Timeline
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OMER MOHAMMED

HANOVER PARK,IL

Summary

Dynamic, customer-focused professional with extensive experience in retail sales and technology solutions, skilled in assisting customers with product selection and troubleshooting technology issues. Demonstrates strong communication and problem-solving abilities in fast-paced environments, consistently delivering exceptional service. Committed to enhancing technical expertise and customer service capabilities through the pursuit of a Bachelor of Science in Information Technology. Recognized for building rapport with diverse clientele and driving sales growth through innovative solutions.

Overview

2
2
years of professional experience

Work History

Retail Sales Advisor

Best Buy
10.2023 - Current
  • Delivered outstanding customer experiences by assisting thousands of customers with computers, phones, and networking devices, ensuring the right solutions for their needs.
  • Recognized as one of the most knowledgeable and trusted sales advisors in the PC department, often sought out by returning customers for continued support.
  • Trained and mentored new hires, building their confidence in both product knowledge and customer service skills.
  • Consistently exceeded expectations by providing personalized technology recommendations that improved customer satisfaction and loyalty.
  • Collaborated with team members to maintain a high-performing, customer-focused department while meeting company goals.

Sales Representative

Discount Tire
06.2023 - 10.2023
  • At Discount Tire I provided excellent customer service by helping customers select the best tires and wheels based on their needs preferences and budget.
  • I quickly developed strong product knowledge, which allowed me to confidently explain features, benefits, and options to customers, helping them make informed decisions.
  • I consistently completed daily tasks with speed and accuracy while maintaining a clean organized and welcoming sales floor.
  • I worked very well with my coworkers creating a positive and collaborative team environment and was recognized by management for my reliability strong work ethic and customer-first attitude.
  • I also focused on developing cost effective solutions for customers helping them save money while ensuring their safety and satisfaction.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Education

Bachelor of Science - Information Technology

Lewis University
Romeoville, IL
12.2027

Associate of Applied Science - Information Technology

College of DuPage
Glen Ellyn, IL
12.2025

Skills

  • Network troubleshooting and technical support
  • Database management
  • Customer relationship management
  • Data analysis and problem solving
  • Team collaboration and flexibility
  • Product knowledge and upselling strategies
  • Customer service excellence
  • Time management skills
  • Red Hat Enterprise Linux and Linux systems
  • Decision-making and analytical thinking
  • Microsoft Office Suite proficiency (Power BI, PowerPoint, Excel, Word)
  • Windows operating system installation and proficiency

Accomplishments

  • Recognized by Best Buy management for outstanding customer service and exceeding sales targets.
  • Completed multiple internal trainings on technology solutions and customer experience excellence.
  • Completed basic networking workshops as part of ongoing IT education.

Languages

Urdu
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You miss 100 percent of the shots you never take.
Michael Jordan

Timeline

Retail Sales Advisor

Best Buy
10.2023 - Current

Sales Representative

Discount Tire
06.2023 - 10.2023

Bachelor of Science - Information Technology

Lewis University

Associate of Applied Science - Information Technology

College of DuPage