Omer Sinanovic
Rochester,NY
Summary
Enthusiastic and adaptable professional with four years of experience in customer-focused roles, including cooking, guest advocacy, and hospitality. Proven ability to work efficiently in fast-paced environments, deliver exceptional service, and communicate effectively with diverse teams and customers. Seeking to transition into sales by leveraging strong interpersonal skills, a solid work ethic, and a commitment to driving results. Eager to contribute to a dynamic sales team and grow within a new industry.
Overview
4
4
years of professional experience
Work History
Cook
maas diner
Rochester
03.2021 - Current
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Supervised and trained kitchen staff on proper preparation techniques.
- Adhered to food safety standards when storing and preparing foods.
Busser
Max’s Chophouse
Rochester
01.2024 - 05.2024
- Inspected dining room furniture for cleanliness prior to seating guests.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Followed safety and sanitation guidelines in accordance with local health regulations.
Guest Advocate
Target
Rochester
05.2023 - 08.2023
- Collected deposits or payments and arranged for billing.
- Maintained cleanliness standards throughout the store area.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
High School Diploma -
Penfield Senior High School
Rochester, NY06-2024
Some College (No Degree) - Business Administration
Monroe Community College
Rochester, NYSkills
- Customer Service: Strong ability to build rapport with customers, address needs, and provide excellent service in fast-paced environments
- Communication: Effective verbal and written communication skills for engaging with clients, team members, and management
- Teamwork: Collaborative, with a proven track record of working well in diverse teams to achieve common goals
- Problem-Solving: Quick to assess situations and implement solutions, ensuring customer satisfaction and smooth operations
- Adaptability: Flexible and eager to learn new processes and systems, with the ability to adapt to new industries and environments
- Attention to Detail: Consistently ensuring quality and accuracy in all tasks, from customer interactions to product handling
- Time Management: Skilled at managing multiple responsibilities in high-pressure situations to meet deadlines and objectives
- Sales Support: Familiar with customer needs assessments and providing relevant product recommendations, with a desire to grow in direct sales
Languages
English
Native/ Bilingual
Croatian
Native/ Bilingual
Timeline
Busser
Max’s Chophouse
01.2024 - 05.2024
Guest Advocate
Target
05.2023 - 08.2023
Cook
maas diner
03.2021 - Current
High School Diploma -
Penfield Senior High School
Some College (No Degree) - Business Administration
Monroe Community College