Omere Callender Springer
RANDOLPH,MA
Summary
Seasoned professional in hospitality management and customer service , known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Flex Shopper
Whole Food Market
Boston, MA
07.2026 - Current
- Selected groceries for Whole Foods Market orders using handheld device instructions.
- Ensured produce, meat, and dairy met freshness and quality standards.
- Coordinated completion of shopping orders for prompt customer pickups.
- Staged completed orders for pickup and delivery area.
- Bagged groceries to maintain product integrity, separating fragile items and ensuring frozen and perishable foods remained at proper temperatures.
- Communicated missing items and substitutions with Whole Foods Market team.
- Located items across aisles using store layout and product codes.
Customer Service Agent
Delta Airlines
Boston, Massachusetts
07.2023 - 01.2026
- Assisted customers during irregular operations (IROP) including delays and cancellations, rebooking and rerouting impacted passengers to ensure customer satisfaction
- Assisted passengers with disabilities by providing aisle chair and wheelchair transfers.
- Oversaw boarding process to ensure timely and organized passenger entry onto the aircraft., deplaning, and jet bridge (jetway) operations
- Assisted customers during irregular operations (IROP) including delays and cancellations.
- Coordinate closely with flight crew, tower, operations, and third-party vendors
- Enforce FAA, TSA, and airline safety policies, including firearms compliance
- Provided service at Baggage Service Office, resolving delayed, damaged, or missing baggage issues to enhance passenger experience
Supervisor & Trainer
ATS (WestJet Airlines)
Boston, MA
04.2023 - 07.2023
- Trained and mentored new hires on check-in, gate operations, customer service protocols, and system usage
- Supervised daily passenger service operations, ensuring compliance with airline procedures and safety standards
- Managed end-of-day account reconciliation and operational reporting to ensure accuracy and compliance
- Coordinated boarding, jetway operations, and aircraft door procedures, facilitating on-time departures
- Resolved escalated passenger issues and operational disruptions, enhancing passenger satisfaction and service reliability
Passenger Service Agent
ATS (Spirit Airlines)
Boston, Massachusetts
02.2023 - 07.2023
- Conducted passenger check-in, seat assignments, and documentation verification in compliance with TSA and airline regulations
- Facilitated customer use of kiosk self-service and streamlined baggage processing
- Coordinated baggage service inquiries, resolved delayed/lost baggage claims, and managed delivery with BDO/FedEx
- Supported gate operations by executing boarding announcements and coordinating outbound flights
- Supported gate operations including boarding announcements and outbound flight coordination
Passenger Service Agent
ATS (Frontier Airlines)
Boston, Massachusetts
12.2022 - 07.2023
- Assisted passenger check-in, ensuring accurate PNR coding and efficient baggage tagging
- Directed passengers through service lanes to optimize workflow and reduce wait times
- Directed passengers through correct service lanes to maintain efficient workflow
- Processed baggage claims and facilitated on-hand/delivery orders for timely resolution
- Encouraged sales of supplementary items to increase revenue and bundled service packages
Airport Operations Agent
JetBlue
Boston, MA
01.2022 - 09.2022
- Managed baggage operations, ensuring accurate tagging and customer assistance for seamless travel experience
- Delivered public address announcements for arrivals, departures, and pre-boarding to enhance passenger awareness
- Utilized NetTracer / WorldTracer and internal systems for baggage tracking and resolution
- Executed baggage tracking and resolution using NetTracer / WorldTracer and internal systems to ensure timely delivery
Retail Sales Associate
Hudson News
Boston, Massachusetts
02.2020 - 07.2020
- Processed purchases at POS and handled cash, cards, and refunds accurately.
- Operated POS systems and organized merchandise displays to optimize product visibility and accessibility
- Provided friendly greetings to Hudson News customers to enhance their shopping experience, and answered questions about magazines, snacks, and travel items.
- Processed customer transactions accurately at point of sale. by accurately processing purchases at the point of sale. at the POS and handled cash, cards, and refunds accurately.
- Restocked shelves with newspapers, candy, beverages, and convenience merchandise.
Sales & Stock Associate
Forever 21
Boston, Massachusetts
01.2018 - 01.2020
- Delivered front-line customer service, cashier support, and floor maintenance
- Assisted customers in fitting rooms and sales transactions
- Processed customer purchases at the checkout counter using a cash register or a point-of-sale system.
- Maintained an organized sales floor by replenishing merchandise with folded and hung apparel.
- Tagged and labeled incoming merchandise for accurate inventory tracking. incoming merchandise for inventory management.
- Maintained cleanliness of work area by sweeping floors and dusting shelves regularly.
- Delivered exceptional customer service by promptly addressing inquiries on product availability, pricing, and features.
- Stored returned items in designated areas according to company policy. in the designated area according to company policy.
- Maintained a clean work area to provide a welcoming environment for customers. periodically including sweeping floors and dusting shelves.
Education
Associate of Science - Nursing
Quincy College
Quincy, MA 02.2026 - 09.2026
Skills
- Order fulfillment
- Reservation systems
- Ticketing knowledge
- Product expertise
- Product knowledge
- Customer service
- Customer interaction
- Customer communication
- Team coordination
- Attention to detail
- Service management
- Problem solving
- Organizational skills
- Cultural sensitivity
- Fair computing
- Phone etiquette
Timeline
Flex Shopper
Whole Food Market
07.2026 - Current
Associate of Science - Nursing
Quincy College
02.2026 - 09.2026
Customer Service Agent
Delta Airlines
07.2023 - 01.2026
Supervisor & Trainer
ATS (WestJet Airlines)
04.2023 - 07.2023
Passenger Service Agent
ATS (Spirit Airlines)
02.2023 - 07.2023
Passenger Service Agent
ATS (Frontier Airlines)
12.2022 - 07.2023
Airport Operations Agent
JetBlue
01.2022 - 09.2022
Retail Sales Associate
Hudson News
02.2020 - 07.2020
Sales & Stock Associate
Forever 21
01.2018 - 01.2020