Omesha Slade
Hampton,GA
Summary
Excellent team-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Workers' Compensation Coordinator
Resurgens Orthopedics
05.2016 - 06.2024
- Once denial rationale is identified, reach out to the appropriate party (Attorney's office, WCB, Practice Locations, etc.) and obtain necessary information.
- Contact the adjuster's or nurse case mangers via emails or phone calls on any items that need action such as controverted cases, cases under appeals, litigation, disallowed, or carrier undetermined.
- Download and upload any required medical records that are requested or provided by the adjusters, nurse case managers, or attorney's office pertaining to establishing body parts.
- Coordinate with Practice Locations and Providers on proper documentation requirements. If needed, provide education on required medical documentation to support any amendments pending.
- Schedule patients with work-related injuries by obtaining necessary case information for the adjuster, or nurse case manager
- Communicate with employers, nurse case managers, lawyers, and patients to coordinate full scope of care
- Obtain appropriate authorizations for ancillary services related to the case, including Physical Therapy and imaging
- Ensure proper paperwork and follow-up information is provided to the patient, nurse case manager or adjuster after a work comp visit in person, or via email.
- Many additional duties as necessary
Source HOV-Production Data Entry (Process VA Medical Claims)
Source HOV Services
01.2013 - 05.2016
- Applied client specifications to accurately complete process and key client materials
- Demonstrated effective teamwork skills in meeting both client deadlines and service level agreements.
- Managed and documented completed work
- Compiled, sorted, and verified accuracy of data.
Home Depot- Customer Service Manager,Pro Sales Manager
01.2005 - 01.2013
- Utilized computer software and filing system to maintain customer contact on many levels; i.e
- Telephone, email, written correspondence
- Conducted small meetings ensuring each customer is completely assisted with their projects, logistics, time frames and delivery of products
- Utilized hand held scanner for inquiring inventory, planning, reports, and load planning
- Meet payrolls and followed up on charge backs on a daily basis with Operations Manager
- Reported all strategies that will be taken for improvement for each associates on a weekly basis
- Rapidly locate products, pricing and assist customer with how to find information
- Communicated with customers daily via email, telephone, and written correspondence
- Resolved customer/vendor issues.
MCI Telecommunication -Sales
01.2004 - 01.2005
- Received inbound calls from clients
- Made outbound calls to clients
- Provided support to customers, handle inquires, provide resolutions
- Managed accounts
- Performed data entry associated with the position.
Bank Staff Temp Agency-Teller
01.2002 - 01.2004
- Ensured all customers transactions is processed correctly
- Made sure cash drawers and negotiable balance on a daily basis
- Made customer aware of financial products, such as certificates of deposits, checking/savings and car loans.
Bank of America-Teller/ Vault Teller/Teller Coordinator
01.1996 - 01.2002
- Made sure tellers trained and understand the process of maintaining a balanced cash drawer
- Handled customer complaints on a daily basis
- Balanced the vault and negotiable (cashier checks, money orders) on a daily basis.
Education
No Degree -
CWCP CERTIFICATION
05.2017
AAB Business Administration -
American InterContinental University- Atlanta, GA
01.2011
Skills
- Analytical Thinking
- Effective Communication
- Team Collaboration
- Active Listening
- Professionalism
- Problem-solving aptitude
- Time Management
Timeline
Workers' Compensation Coordinator
Resurgens Orthopedics
05.2016 - 06.2024
Source HOV-Production Data Entry (Process VA Medical Claims)
Source HOV Services
01.2013 - 05.2016
Home Depot- Customer Service Manager,Pro Sales Manager
01.2005 - 01.2013
MCI Telecommunication -Sales
01.2004 - 01.2005
Bank Staff Temp Agency-Teller
01.2002 - 01.2004
Bank of America-Teller/ Vault Teller/Teller Coordinator
01.1996 - 01.2002
No Degree -
CWCP CERTIFICATION
AAB Business Administration -
American InterContinental University- Atlanta, GA
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