OMICA LOCKLEAR
Cameron,NC
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
20
20
years of professional experience
Work History
Regional Banking Manager
Wells Fargo Bank, N.A.
Fayetteville, NC
04.2013 - Current
- Coach and develop employees to consistently follow the Behavior Framework with customers
- Utilize the Branch Manager Routines daily to maximize efficiency within the branch.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Personal Banker II
Wells Fargo & Company
Fayetteville, NC
01.2012 - 04.2013
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Personal Banker I
Wells Fargo & Company
Fredericksburg, VA
09.2010 - 01.2012
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Cross-sold bank products and services to meet customer needs and provide options.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Sr Customer Service Representative
American General Financial Services
Dunn, NC
09.2005 - 09.2010
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate Of Arts - Christian Studies
Heritage College
Dunn, NC05.2005
Accomplishments
2024 Wells Fargo Bank MVP winner
Timeline
Regional Banking Manager
Wells Fargo Bank, N.A.
04.2013 - Current
Personal Banker II
Wells Fargo & Company
01.2012 - 04.2013
Personal Banker I
Wells Fargo & Company
09.2010 - 01.2012
Sr Customer Service Representative
American General Financial Services
09.2005 - 09.2010
Associate Of Arts - Christian Studies
Heritage College