Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Omid Rowshanzadeh

Behavioral Health Treatment Center Manager
West Hills,CA

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

35
35
years of professional experience
4
4
years of post-secondary education

Work History

Tenement Center Operation Manager

Crossroads Transitional Treatment Centers
Northridge , CA
02.2015 - 07.2022
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Prepared annual budgets with controls to prevent overages.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Senior Estimator

Anthony’s Collision Center
Santa Monica, CA
02.2003 - 12.2014
  • Developed estimates and takeoffs while drafting detailed proposals.
  • Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
  • Prepared material orders to complete projects on time and within budget.
  • Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Generated new business by leveraging [Type] sales techniques and articulating product value to prospective customers.
  • Analyzed designs and performed accurate cost analysis.
  • Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Negotiated completed damage estimates and repair costs.
  • Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
  • Liaised between car owners and insurance agencies about auto damage and insurance claims.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
  • Worked with repair shops to review potential costs and overall necessity of [Type] repairs.
  • Accurately estimated parts and labor for over repairs.
  • Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
  • Documented damage with photographs and detailed written descriptions.
  • Used [Software] to calculate damages and claim values.
  • Helped customers obtain alternate transportation via rental car services.
  • Distributed ordered components to appropriate technicians to complete repairs.

Collision Center Manager

Lou Ehlers Cadillac
Los Angeles, CA
03.1986 - 12.2001
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Stocked shop with equipment, parts and other resources to promote timely service.
  • Checked quality of all work to maintain customer satisfaction.
  • Inspected auto body damage and wrote up repair orders.
  • Worked with customers and insurance companies to obtain payments. C
  • Managed team of [Number] personnel focused on repairs and refinishing work.
  • Maintained safety of all personnel through hands-on management.
  • Implemented [Type] dynamic marketing plan, increasing body shop sales [Number]%.
  • Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
  • Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.

Education

High School Diploma -

Agoura High School
Agoura Hills, CA
09.1977 - 06.1981

Skills

Cost reduction strategies

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Accomplishments

  • Increased company market share by [Number]% in just [Number] months.
  • Saved the company $[Amount] by aggressively negotiating with suppliers.
  • Promoted Fixed Operations Director after 3 years with the company.

Timeline

Tenement Center Operation Manager

Crossroads Transitional Treatment Centers
02.2015 - 07.2022

Senior Estimator

Anthony’s Collision Center
02.2003 - 12.2014

Collision Center Manager

Lou Ehlers Cadillac
03.1986 - 12.2001

High School Diploma -

Agoura High School
09.1977 - 06.1981

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Omid RowshanzadehBehavioral Health Treatment Center Manager