Omid Rowshanzadeh
Behavioral Health Treatment Center Manager
West Hills,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
Work History
Tenement Center Operation Manager
Crossroads Transitional Treatment Centers
Northridge , CA
2015.02 - 2022.07
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Senior Estimator
Anthony’s Collision Center
Santa Monica , CA
2003.02 - 2014.12
- Developed estimates and takeoffs while drafting detailed proposals.
- Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
- Prepared material orders to complete projects on time and within budget.
- Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Generated new business by leveraging [Type] sales techniques and articulating product value to prospective customers.
- Analyzed designs and performed accurate cost analysis.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Negotiated completed damage estimates and repair costs.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Worked with repair shops to review potential costs and overall necessity of [Type] repairs.
- Accurately estimated parts and labor for over repairs.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Documented damage with photographs and detailed written descriptions.
- Used [Software] to calculate damages and claim values.
- Helped customers obtain alternate transportation via rental car services.
- Distributed ordered components to appropriate technicians to complete repairs.
Collision Center Manager
Lou Ehlers Cadillac
Los Angeles , CA
1986.03 - 2001.12
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Checked quality of all work to maintain customer satisfaction.
- Inspected auto body damage and wrote up repair orders.
- Worked with customers and insurance companies to obtain payments. C
- Managed team of [Number] personnel focused on repairs and refinishing work.
- Maintained safety of all personnel through hands-on management.
- Implemented [Type] dynamic marketing plan, increasing body shop sales [Number]%.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
Education
High School Diploma -
Agoura High School
Agoura Hills, CA 1977.09 - 1981.06
Skills
Cost reduction strategies
undefinedAccomplishments
- Increased company market share by [Number]% in just [Number] months.
- Saved the company $[Amount] by aggressively negotiating with suppliers.
- Promoted Fixed Operations Director after 3 years with the company.
Timeline
Tenement Center Operation Manager
Crossroads Transitional Treatment Centers
2015.02 - 2022.07
Senior Estimator
Anthony’s Collision Center
2003.02 - 2014.12
Collision Center Manager
Lou Ehlers Cadillac
1986.03 - 2001.12
High School Diploma -
Agoura High School
1977.09 - 1981.06
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