Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Omid Skandary

Omid Skandary

SACRAMENTO,CA

Summary

Safety-focused Tow Truck Driver and Roadside Assistance Specialist with a proven track record of providing emergency services for AAA members, including AAA, U-HAUL , PD, and CHP, through contractual affiliates. Skilled in vehicle recovery, towing operations, and technical roadside services including jump starts, tire changes, fuel delivery, and vehicle lockouts. Recognized for clear, calm communication and excellent customer service in high-stress situations. Adept at performing safe operations in diverse traffic and weather conditions while ensuring full compliance with AAA standards, California safety regulations, and ERSCA guidelines. Dedicated to leveraging hands-on expertise and strong commitment to service excellence in the role of Emergency Roadside Service Tow Driver with AAA NCNU.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Tow Truck Operator (Part-Time / Additional Hours)

IBEX Towing
2025 - Current


  • Assisted with overflow and after-hours emergency roadside calls.
  • Supported operations with flatbed towing, roadside recovery, and safety compliance.

Tow Truck Operator / Roadside Assistance

AMPM Towing & Recovery Inc.
01.2023 - Current
  • - Provided emergency roadside assistance for AAA members, including towing, flatbed and wheel-lift towing, tire changes, fuel delivery, jump starts, and vehicle lockouts.
  • Ensured strict compliance with AAA safety protocols, ERSCA guidelines, and operational requirements of PD (Police Department) and CHP (California Highway Patrol) during all roadside operations.
  • Delivered outstanding customer service by calming distressed members, explaining solutions clearly, and ensuring satisfaction under pressure.
  • Safely operated tow trucks, flatbeds, and service vehicles in varied traffic and weather conditions.
  • Accurately completed daily service logs, invoices, and digital reporting for each call.
  • Recognized for reliability, safety awareness, and professionalism.
  • - Recognized for reliability, safety awareness, and professionalism.

Education

High School Diploma / GED -

Sacramento, CA

Skills

  • Valid California Driver’s License with a safe driving record
  • Experienced in towing (flatbed & wheel-lift), vehicle recovery, jump starts, lockouts, and flat-tire replacement
  • Strong knowledge of vehicle systems and common roadside breakdown causes
  • Skilled in operating both manual and automatic transmission vehicles
  • Excellent interpersonal and communication skills with experience in customer-facing roles
  • Trained and familiar with AAA Compliance & Safety Standards, with strong knowledge of California and US road safety regulations
  • Physically fit and able to lift/carry up to 50 lbs for roadside service duties

Certification


  • Essentials of Standard Duty Towing & Recovery – ERSCA (Emergency Road Service Coalition of America)
    Issued: April 13, 2025 – Antioch, California
    Expires: April 13, 2030
    Certificate #: 7256185

_________________

  • California 8-Hour Traffic School Course – I Drive Safely
    Completed: August 6, 2025
    Focus: Traffic Safety & Defensive Driving.

_________________

  • National TIM (Traffic Incident Management) Training Certificate – Emergency Responder Safety Institute / Federal Highway Administration
    Completed: April 10, 2025
    Duration: 10 hours (online)
    Focus: Traffic Incident Management & Responder Safety.

_________________

  • Defensive Driving Course – I Drive Safely
    Completed: August 6, 2025 (Online / Internet Course)
    Focus: Insurance Discount & Improved Driving Knowledge.

_________________

  • AAA ERS Fleet Technician Safe Driving
    Completed: September 4, 2025
    Issued by: AAA Driver Training Programs

Additional Information

  • - Flexible to work nights, weekends, and holidays
  • - Comfortable working in hazardous roadside conditions
  • - Strong teamwork and communication skills
  • - Motivated to pursue U.S. Army Reserve enlistment, enhancing leadership and discipline.

Timeline

Tow Truck Operator / Roadside Assistance

AMPM Towing & Recovery Inc.
01.2023 - Current

Tow Truck Operator (Part-Time / Additional Hours)

IBEX Towing
2025 - Current

High School Diploma / GED -

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