Omid Jan Afzali

• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Guided organizational technology strategy and roadmaps.
• Closely collaborated with project members to identify and quickly address problems.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
• Conducted company-wide technology instruction, onboarding and education.
• Maintained camera and physical security systems.
• Coordinated ongoing technical training and personal development classes for staff members.
• Produced reports and updated customers and senior leaders on progress and roadblocks.
• Supported phone, photocopier, fax machine and other physical equipment.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Built, customized and repaired technology based on staff requests.
• Wrote policy, procedure and manuals governing internal IT use.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.
• Installed and managed audiovisual equipment.
• Oversaw daily performance of computer systems and immediately responded to Type issues to keep network up and running.
• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
• Oversaw IT department operations and training.
• Interviewed, hired, trained and mentored Number staff by coaching daily, leading performance reviews and offering constructive feedback.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
• Oversaw development and implementation of improvements to support and network operations.
• Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
• Supported implementation of warehouse management system software applications to enable centralized management of tasks.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.

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• Coordinated Type projects, defined scope, and managed milestones.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Communicated regularly with customers concerning data exchange and technology integration.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.