OMIDULLAH SAFI
Syracuse,NY
Summary
With a robust background spanning asset protection, team leadership, and financial oversight, I bring a comprehensive suite of skills tailored for a pivotal role in Loss Prevention. My career has been marked by roles including Asset Protection Investigator, Asset Protection Host, and Front End Team Lead, each contributing to my adeptness in security management, team supervision, and operational excellence. I have a proven track record of managing surveillance operations, leading cross-functional teams of over 35 members, and overseeing financial transactions upwards of $700,000, ensuring both security and efficiency in high-stakes retail environments.
My expertise extends to conducting detailed investigations into theft and fraud, leveraging advanced surveillance techniques and a keen eye for detail to mitigate risks and protect assets. I excel in conflict resolution, maintaining professionalism and tact in customer interactions while upholding firm security policies. Leadership is a cornerstone of my professional ethos, demonstrated through the successful training and mentorship of diverse teams, fostering a culture of accountability, excellence, and continuous improvement.
I am adept at navigating the challenges of loss prevention, from identifying potential security breaches to implementing strategic loss prevention measures. My ability to blend strong investigative skills with exceptional customer service and team management makes me a valuable asset to any organization aiming to minimize loss while enhancing operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front End Team Lead
Walmart
07.2023 - 01.2024
- Financial Oversight: Managed and accounted for daily sales totaling approximately $700,000, ensuring accuracy in transactions and safeguarding against financial discrepancies.
- Investigative Analysis: Diligently investigated cash overages and shortages, identifying root causes and implementing corrective measures to minimize financial variances and maintain fiscal integrity.
- Team Leadership and Supervision: Provided leadership and direction to a diverse team of over 35 associates, including cart associates, service desk staff, maintenance personnel, and cashiers, ensuring efficient and coordinated operations across the front end.
- Operational Excellence: Oversaw and optimized front-end operations, including queue management, customer service standards, and checkout efficiency, contributing to an enhanced customer experience.
- Training and Development: Conducted training sessions for new and existing team members, fostering skill development and ensuring adherence to company policies and procedures.
- Conflict Resolution and Customer Service: Handled customer complaints and inquiries with professionalism and tact, resolving issues effectively and maintaining high levels of customer satisfaction.
- Performance Management: Monitored and evaluated team performance, providing feedback and guidance to improve individual and collective output, and recognizing exemplary performance.
- Collaboration with Cross-Functional Teams: Worked closely with other departments to ensure seamless store operations, contributing to the overall success and profitability of the store.
- Safety and Compliance: Ensured compliance with all safety protocols and company policies, maintaining a safe and secure environment for both staff and customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained transaction security by verifying payment cards against identification.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Asset Protection Investigator
Walmart
07.2022 - 07.2023
- Customer Compliance Enforcement: Ensured all customers were adhering to store policies by attentively monitoring exits and receipt checking, effectively reducing instances of unpaid merchandise leaving the store.
- Loss Prevention Initiatives: Actively contributed to loss prevention strategies by identifying potential security risks and suggesting improvements, playing a key role in safeguarding store assets.
- Security Vigilance: Maintained a high level of vigilance at store entry and exit points, deterring theft and unauthorized removal of merchandise through a visible and professional presence.
- Customer Service Excellence: Provided exceptional customer service, assisting with inquiries and guiding customers as needed, while balancing the dual role of security enforcement and customer assistance.
- Conflict Resolution: Skillfully handled confrontational or challenging situations with customers, demonstrating calmness and professionalism in resolving disputes and ensuring a positive store environment.
- Team Collaboration: Worked effectively with store management and colleagues to develop and implement security protocols, contributing to a cohesive and secure shopping experience for customers.
- Inventory Management Support: Assisted in periodic inventory counts and audits, providing valuable support in maintaining accurate inventory records and identifying discrepancies.
- Training and Awareness: Participated in ongoing training sessions on loss prevention techniques and customer service, staying updated on best practices and enhancing personal effectiveness in the role.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Represented company in court proceedings to offer testimony and support.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Asset Protection Host
Walmart
02.2022 - 06.2022
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Kept patrons and employees safe and from criminal activity.
- Patrolled store departments to check for suspicious activities.
Education
Bachelor of Science - Computer Since
Khatam Al-Nabieen University
Kabul, Afghanistan04.2021
High School Diploma -
Mahmood Tarzi Boys High School
Afghanistan, Kabul10.2019
Skills
- Incident Reports
- Time Management
- Customer Satisfaction
- Active Listening
- Safety Violations
- Interrogation Techniques
- Complex Problem-Solving
- Best Practices
- Crime Prevention
- Corrective Actions
- Customer Experience
- Electronic Surveillance
- Staff Supervision
- Microsoft applications proficiency
- Effective Planning
- Operations
- Sales floor organization
- Loss Prevention
- Data Analysis
- Staff Training
- Critical Thinking
- Asset Protection
- Fraud Detection
- CCTV Systems
- Internal Auditing
- Risk Management
- Team Management
- Relationship Building
- Analytical Thinking
- [Language] Fluency
Certification
- Syracuse New York, EIGHT HOUR PRE-ASSIGMENT TRAINNING COURSE FOR SECURITY, License or School Code: 33815 - 25 August, 2022
- Fulton New York, Walmart Academy - 10/07/22-10/13/22
- Two years software engineering (PROGRAMMING) in Kabul Afghanistan
Languages
English
Full Professional
Pashto
Native or Bilingual
Persian
Native or Bilingual
Pashaie
Professional Working
Urdu
Limited Working
Timeline
Front End Team Lead
Walmart
07.2023 - 01.2024
Asset Protection Investigator
Walmart
07.2022 - 07.2023
Asset Protection Host
Walmart
02.2022 - 06.2022
Bachelor of Science - Computer Since
Khatam Al-Nabieen University
High School Diploma -
Mahmood Tarzi Boys High School
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