Omie Huggins
Germantown,MD
Summary
Dynamic Operations Coordinator at Cedar Creek Memory Care with a proven track record in enhancing patient care and optimizing operational efficiency. Known for exceptional communication skills and a keen attention to detail, I successfully implemented training programs that improved employee performance and satisfaction, leading to a significant increase in patient loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Cedar Creek Memory Care
02.2016 - Current
- Collaborated with our managers to evaluate our residents and families needs, and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between between all homes.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Ensured compliance with industry regulations, keeping accurate records and managing documentations as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve goals.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Oversaw day-to-day operations of 3 homes and teams across several different locations.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Developed, implemented, revised, and evaluated policies and procedures.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Facilitate hiring of qualified Department Name personnel by interview applicants and making recommendations for employment.
- Coordinated with external partners such as insurance companies, pharmaceutical representatives, and referral sources to ensure continuity of care for patients.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Participated in community outreach programs to promote awareness about mental health disorders and available treatments.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Oversaw quality improvement initiatives, leading to higher patient satisfaction rates and better compliance with regulatory standards.
- Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Reduced wait times for appointments by optimizing scheduling systems and ensuring adequate staffing levels at all times.
- Oversaw renovation of clinic facilities, creating more welcoming and efficient environment for patients and staff.
- Collaborated with healthcare professionals to design patient-centered care plans, improving patient recovery rates and satisfaction.
- Improved patient feedback mechanisms, enabling swift responses to concerns and bolstering patient trust.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Set up orientations and initial training for new employees.
- Expedited document processing with accurate data entry and timely filing.
Education
Bellefield Comprehensive High School
Mandeville, JA06.2001
Skills
Good communications skills
Highly dependable
Fast learner
Excellent attention to details
Friendly
Willing to go above and beyond
Calm under pressure
Certification
ALM
Medication Technician
CNA
GNA
First Aid & CPR
Timeline
Operations Coordinator
Cedar Creek Memory Care
02.2016 - Current
Bellefield Comprehensive High School
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