Omijah Hope-Robinson
Deltona,FL.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Manager
Karmaniax Auto Collision Corp.
Orange City, FL
08.2020 - 05.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Retail Sales Team Lead
T-Mobile
Sanford , FL.
08.2019 - 08.2020
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Claims Examiner
Sedgwick
Orlando, FL.
12.2016 - 08.2019
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted full claim investigations and reported updates and legal actions.
Insurance Verification Specialist (LOP)
Aon Hewitt
Orlando, FL.
01.2014 - 12.2016
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Benefits Specialist
Unitedhealthcare Medicare & Retirement
Orlando, FL.
08.2012 - 01.2014
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health benefits
Education
Bachelor Of Science - Industrial And Organizational Psychology
University of Phoenix
Online10.2019
Skills
- Program Options
- Confidential Records Management
- Operational Requirements
- Employee Benefits Laws
- Claims Understanding
- Claims Evaluations
Certification
- CNP - Certified Notary Public
- Licensed Realtor - March 2024
Timeline
Business Manager
Karmaniax Auto Collision Corp.
08.2020 - 05.2022
Retail Sales Team Lead
T-Mobile
08.2019 - 08.2020
Claims Examiner
Sedgwick
12.2016 - 08.2019
Insurance Verification Specialist (LOP)
Aon Hewitt
01.2014 - 12.2016
Benefits Specialist
Unitedhealthcare Medicare & Retirement
08.2012 - 01.2014
Bachelor Of Science - Industrial And Organizational Psychology
University of Phoenix
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