Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Ana-Capri Minga

Copperas Cove

Summary

Dedicated team member and well-organized. Combining customer service and a strong work ethic in a fast-paced environment with great time management, prioritization, and attention to detail. Passionate, flexible, reliable, and motivated individual with a drive for excellence. Great team actor and always looking to learn and improve.

Developed exceptional customer relations and communication skills in a fast-paced environment, seeking to transition into a new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to a new role in a dynamic setting.

Experienced in managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently—track record of maintaining high satisfaction levels through empathetic and responsive service.

Personable and driven with a natural ability to connect with clients and provide tailored insurance solutions. Possesses a fundamental understanding of insurance policies and regulations, along with strong communication and negotiation skills. Dedicated to helping clients achieve financial security and peace of mind.

Developed key skills in client relationship management and sales in a fast-paced environment. Successfully educated clients about complex products and customized solutions to meet their needs. Looking to transition these skills to a new field that values customer-focused results and effective communication.

Offering a friendly and cooperative attitude, with a willingness to learn and grow in a dynamic environment. Brings understanding of the importance of customer service and teamwork, along with the ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills.

Positive, adaptable, and reliable with a strong commitment to teamwork and customer service. Understands the importance of maintaining a clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to a positive team atmosphere and ensure customer satisfaction.

Overview

3
3
years of professional experience

Work History

Pharmacy Customer Service Associate

Walgreens
03.2022 - 08.2024
  • Enters prescription and patient information into the database.
  • Receive written prescriptions or refill requests and verify if the information is complete and accurate.
  • Maintain records of various pharmacy operations.
  • Perform mathematical computations.
  • Maintain patient medication profiles.
  • Create various reports.
  • Answer phones
  • Order, stock, and maintain inventory.
  • Clean and maintain pharmacy work area equipment and sterilize according to prescribed methods, following safety guidelines and procedures.
  • Segregate, label, and store pharmaceutical supplies and maintain proper medication storage and security conditions.
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, inform the supervisors of stock needs and shortages, and continuously identify improvement opportunities.
  • Type medication labels, fill prescriptions, and attach orders for the Pharmacist to review.
  • Performs physically demanding work, bending and lifting for extended periods to unload trucks.
  • Following safety procedures and guidelines.
  • Consistently helped improve the quality of care and safety of customers through customer service and following procedures.
  • Call insurance companies for overrides and advise customers of cheaper options to obtain medication.
  • Highly skilled and proficient in customer service in person and over the phone.
  • Cashes out customers and offers other services for future visits.
  • Ensures smooth daily business operations through dependable, flexible, and reliable attendance.
  • General knowledge of computers in InterCom Plus, POS systems, Microsoft Office Suite, printers, and fax machines.

Crew Member

Dunkin Donuts/Baskin-Robbins
10.2024 - 05.2025
  • Advertise and promote new products or deals appropriate to the customer
  • Food Safety training
  • Able to brew different kinds of coffees and teas
  • Cash and Card handling on different POS systems
  • Provide personalized interactions for each customer
  • Prepare baked food to go along with coffee to serve the customers
  • Educate about the difference in brewing equipment to the new staff
  • Update marketing panels and displays to attract customers
  • Maintained a clean and friendly workplace and dining area
  • Resolved disputes between customers and Staff members
  • Decision-making skills
  • Espresso machine & Tamping

Insurance Sales Agent

Globe Life
05.2025 - 07.2025
  • Client Outreach & Relationship Management: Proactively contacting potential clients to expand the customer base and building strong relationships with existing clients to ensure satisfaction and retention.
  • Sales and Policy Issuance: Explaining the features and benefits of various insurance policies, preparing quotes, completing applications, and submitting forms to obtain coverage.
  • Policy Management and Administration: Handling policy sales, renewals, and endorsements, processing policy changes, and maintaining accurate client records.
  • Claims Assistance: Guiding clients through the claims process, assisting with documentation, and communicating with insurance adjusters to ensure claims are settled efficiently.
  • Marketing and Business Development: Developing and implementing marketing strategies to attract new clients, generate leads, and network with potential customers.
  • Continuous Learning: Staying updated on industry trends, regulations, product offerings, and sales techniques through continuing education programs.
  • Customer Service: Providing exceptional customer service, answering inquiries, and addressing client concerns in a timely and professional manner.

Education

Associate of Science - Human Biology

Central Texas College
Killeen, TX
09-2027

Skills

  • Customer service
  • Insurance sales
  • Strong negotiation
  • Product knowledge
  • Client retention
  • Policy analysis
  • Lead prospecting
  • Team training and development
  • Appointment management
  • Rapport building
  • Customer retention
  • Insurance policy sales

Hobbies and Interests

I have nine years of experience in writing and editing. I have edited more than 15 different freelance books. Three books that I assisted in writing and editing won 7th, 9th, and 12th place in their respective categories.

Timeline

Insurance Sales Agent

Globe Life
05.2025 - 07.2025

Crew Member

Dunkin Donuts/Baskin-Robbins
10.2024 - 05.2025

Pharmacy Customer Service Associate

Walgreens
03.2022 - 08.2024

Associate of Science - Human Biology

Central Texas College
Ana-Capri Minga